Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Very helpful and friendly!
Very helpful and friendly!
Insurer: Trupanion
By: Kathleen
Insurable
Very knowledgeable and answered all my questions
Insurer: Trupanion
By: Robert
Excellent customer service when I called yesterday.
Excellent customer service when I called yesterday. I was stressed and agent was encouraging, knowledgeable and friendly
Insurer: Trupanion Canada
By: Cindy
New customer - pleased so far
Friendly agent. Smooth process to collect info. I would rate s ten if i was able to get something written thst allowed me to compare various coverages and deductibles as I am a visual person.
Insurer: Trupanion Canada
By: Pia
So easy, my Pug can do it himself!
Great service, so easy, no paperwork required, the doctors office submits claims online - everything is processed asap, you simply pay any differences only as you leave. Could not be easier!
Insurer: Trupanion Canada
By: Robert
First Insurance Claim
I personally had tried to submit a claim or two but, was alway declined. As a result, l was getting ready to cancel the insurance. It was my Veternarianâs office who submitted all the claims for me, and got results. Based on this submission, l would say very thing went quick and fast.
Insurer: Trupanion Canada
By: Karen
Quick and Easy
It was quick and simple. The representative was friendly
Insurer: Trupanion Canada
By: Michele
Policy sign up
The two individuals I spoke too were very knowledgeable and very nice! would highly recommend , Derrick and Seth were awesome! Thank you!
Insurer: Trupanion Canada
By: Mikaela
So easy to set up!
Very easy process to set up. All of my questions were answered and explanations were quite through
Insurer: Trupanion Canada
By: Ann
Very helpful service on reception!
Very helpful service on reception!
Insurer: Trupanion Canada
By: Hannah