Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer service A+
I had an issue with my account. I spoke with Shannon who was extremely helpful and pleasant. She helped solve the issue right away. If all your customer service representatives are like her, your company is extremely lucky. She was 10 stars!
Insurer: MetLife
By: Robin
We love Healthy Paws- 10 year customer
We've had healthy paws for 10 years now with my dog. He just had his second ACL surgery on his leg. Healthy Paws has never hesitated to cover our medical bills and even send emails to check on our dog after surgery. And this is on top of finding out he was having some heart issues that we had to figure out before surgery, everything was covered. Its such a relief to be able to give our dog whatever health care he needs because we know we can count on Healthy Paws
Insurer: Healthy Paws
By: Christine
You have been very cosiderate on ex[laining the benefits and why spmethng was npt covered.
You have been very cosiderate on ex[laining the benefits and why spmethng was npt covered. I dop not like that Dr appointments are npt covered. It is hard to treat without seeing the Dr for an exam. Agents are very sweet and patient and willing to take the time to go over the benefits and yoour bills.
Insurer: Trupanion
By: Barbara
Always have had a good experience with Trupanion
Always have had a good experience with Trupanion
Insurer: Trupanion
By: Maria
Amazing customer service.
Amazing customer service. She cared. She demonstrated an interest in my situation.
Insurer: Trupanion
By: Mark
Excellent customer service!
Excellent experience!! Jody from customer service picked the phone up right away when i called with a question! She was very kind!!
Insurer: Trupanion
By: Randy
Filling out needed info was easy and being able to send pics of claims was very convenient.
Filling out needed info was easy and being able to send pics of claims was very convenient. Prompt feedback was nice as well.
Insurer: Trupanion
By: Angela
I guess I am very happy with Trupanion.
I guess I am very happy with Trupanion. Easy to deal with, employees are always friendly, knowledgeable and helpful. My only complaint is that 9 years ago my insurance for Chevy Chase started at like $9 a month and now his premium is like $77 a month. You have me over a barrel. I just wish the rates didn't raise so much over the years. I will be honest. We got a 2nd dog 3 years ago and decided to go the Bivvy route for insurance - yes it doesn't cover near as much but it is so cheap - we decided to just put $30 a month into a dog vet savings account for her and pray that we don't ever need it. Aqain your service and coverage have been good for these 9 years but so hard to afford $77 a month. Thank you and have a great day! Trent
Insurer: Trupanion
By: Trent
I have been using Trupanion for our pet's insurance for several years.
I have been using Trupanion for our pet's insurance for several years. The whole experience is top notch. The customer Service is excellent, and the claims are processed quickly.
Insurer: Trupanion
By: Mary