Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Root Canal
My four year old Hank, Golden Retriever fractured his canine tooth. Three vets recommended a root canal and crown because of his young age and because I had pet insurance. Once all was done I submitted the claim to Healthy Paws. It was very easy to do online. After having met the decuctible, Healthy Paws covered 80% of the cost which is very pricey. It was all approved within a week. If it weren't for the insurance Hank may have lost the tooth. Thank you Healthy Paws
Insurer: Healthy Paws
By: Linda
So thankful for Nationwide and all they do for Stella! She probably wouldn't be here without them.
I had signed Stella up for Nationwide Pet Insurance years ago in large part to cover her future dental work we knew she'd need. Nationwide was the only insurance company at that time that covered dental cleanings and surgery. Little did I know how much more important that insurance plan would be than fixing a rotten tooth. Shortly before her 9th birthday, Stella became very sick over the course of two days and began to struggle with her breathing. We took her to the emergency room where they told us Stella was in congestive heart failure. Because we had Nationwide's coverage I didn't hesitate telling them to do everything they could to save our little girl. She spent the weekend in an oxygen chamber and heavily medicated. She miraculously pulled through and we were referred to see a cardiologist for further treatment. We took Stella to the nearest cardiologist who could see her, which is 1.5 hours away and in a different state, but it was the best decision for her care, and Nationwide didn't hesitate to cover her expenses. In a one month period, Stella's vet bills totaled well over $6,000. Nationwide covered 90% of it. Stella was given an estimated 6 months to a year to live by the emergency center when she was discharged. With the diligent care of her cardiologist and her primary care veterinarians, Stella has now made it to her 11th birthday and her cardiologist says she can now continue to live a happy and healthy life on her medications for more years to come. We wouldn't be able to provide this long term care to Stella and enjoy those extra years without Nationwide. Her medications cost more than $200/month, her bi-annual kidney panels required to stay on her medications are about $100 each, and her annual visit to her cardiologist runs anywhere from $500-$700. Not to mention the added x-rays and blood work necessary at each of her wellness checkups now. But Nationwide continues to cover her life saving and sustaining treatments. We couldn't do it without them and I can't say enough how amazing it is that they make the process so simple and straightforward. It takes the stress out of the finances so we can all just focus on giving Stella the love and care she needs. Many many thanks to Nationwide and all their employees!! Seriously. Thank you!!!!
Insurer: Nationwide
By: sydney
This has been a God-send!
I've had this insurance for both of my dogs and it has allowed them to live their best healthy lives. From injuries, Rx, lab tests and procedures, special prescription diets and through their final care, you guys have been great and very compassionate. Thank you.
Insurer: Trupanion
By: Nancy
Easy set up
Easy to set and intuitive with sufficient links to supporting documentation.
Insurer: Furkin
By: Liam
Helpful staff
The staff who helped me is super nice and helpful
Insurer: Furkin
By: Yezi
Customer service very patience and kind.
Customer service very patience and kind. Explained what I needed to know about filing claims and how the deductible worked.
Insurer: Trupanion
By: Moriah
Every time I have called Trupanion I have had exceptional assistance both professional and friendly.
Every time I have called Trupanion I have had exceptional assistance both professional and friendly. My questions were answered and issues resolved. Thank you !
Insurer: Trupanion
By: Patricia
Efficient process
Knowledgeable representative who answered all my questions. There was a little pressure to sign up for the PT addendum, but otherwise a god experience. He provided very good service.
Insurer: Trupanion
By: Carol
great service!
the girl was very patient while I found all the information she needed. Very helpful!
Insurer: Trupanion
By: Tracy
Agent was great and helpful!
Agent was very understanding of my concerns. Very friendly and help me with ease
Insurer: Trupanion Canada
By: Emily