Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,990 total


Verified June 30, 2022

The team at Fetch really cares about my

The team at Fetch really cares about my pets and give are able to assist me with any issues I may encounter. I particularly enjoyed speaking with Customer Advocate Specialist Janice Memory.

Insurer: Fetch

By: Gabriel

Useful
Verified June 30, 2022

Always amazing experience with Trupanion.

Always amazing experience with Trupanion.

Insurer: Trupanion Canada

By: Stuart

Useful
Verified June 30, 2022

Friendly and knowledgeable customer service.

Friendly and knowledgeable customer service.

Insurer: Trupanion Canada

By: Jackie

Useful
Verified June 30, 2022

Great customer service and stand by their pet insurance plans.

Great customer service and stand by their pet insurance plans. When my dog passed away they even sent a hand written card. My cat and new puppy have Trupanion insurance as well.

Insurer: Trupanion Canada

By: Natasha

Useful
Verified June 30, 2022

So helpful!

great service, helpful, good information

Insurer: Trupanion Canada

By: Donna

Useful
Verified June 30, 2022

awesome customer service

I had a very good talk with the very helpful you lady also my vet referred you

Insurer: Trupanion Canada

By: Wayne

Useful
Verified June 30, 2022

Get pet insurance! You don’t need it…!

On line chat was helpful. Got all my answers. Unlimited option. Easy sign up. What More can one ask for? Hope I never need to claim but peace of mind is worth it

Insurer: Trupanion Canada

By: Kayla

Useful
Verified June 30, 2022

Received great service

Received great service

Insurer: Trupanion Canada

By: Carmelita

Useful
Verified June 30, 2022

Happy Camper

Always courteous and professional with a quick response

Insurer: Trupanion

By: Steven

Useful
Verified June 30, 2022

Always goof service.

Always goof service.

Insurer: Trupanion

By: Marty

Useful

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