Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Kelly was so helpful and very polite.
Kelly was so helpful and very polite. She helped me quickly and efficiently.
Insurer: Trupanion
By: Raymonde
Efficient & prompt reply to any inquiry I have.
Efficient & prompt reply to any inquiry I have. Excellent customer service & all emails from Trupanion have a personal touch, they mention Nico's name
Insurer: Trupanion Canada
By: ELSIE
Hannah was super-helpful patiently explaining exactly how the pre-approval process works.
Hannah was super-helpful, patiently explaining exactly how the pre-approval process works. And then she followed up very promptly by email. Also, I submitted the estimate from the vet and the pre-approval form Hannah had emailed to me. I got a reply in less than 24 hours, breaking down exactly what would be covered and whether a deductible would apply. Trupanionâs speedy turnaround time meant my cat got his medical treatment with no delays.
Insurer: Trupanion Canada
By: Margaret
So easy to use and no hassles over claims
So easy to use and no hassles over claims
Insurer: Trupanion Canada
By: Carolyn
They truly care about their customers.
They truly care about their customers. Things are taken care of quickly as well setting my mind at ease and allowing me to focus on my injured boy.
Insurer: Trupanion Canada
By: Tanya
Very easy to chat with and easily helped me with my problem.
Very easy to chat with and easily helped me with my problem.
Insurer: Trupanion Canada
By: Jennifer
Great customer service.
When I called I talked to a very friendly, helpful trupanion associate who took her time to answer all my questions.
Insurer: Trupanion Canada
By: Karen
Megan provided the the guidance I requested.
Megan provided the the guidance I requested.
Insurer: Trupanion
By: David