Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Can’t get it right
Truepanion keeps sending me invoices for amounts that do not match the vet invoices. They are combining two cats invoices despite the invoices clearly being separated and then rejecting the large amounts.
Insurer: Trupanion Canada
By: tamar
An absolute God send.
I love Trupanion. They are incredibly kind, caring, and provide such ease of mind. I know my JJ is absolutely safe and provided for in every way no matter what. Thank you so much.
Insurer: Trupanion Canada
By: Marianne
SO GLAD I STARTED TRUPANION W/ MY PUP!
Easy, fast, comprehensive.
Insurer: Trupanion
By: Kim
Excellent Chat Service
excellent customer service on chat with Jenn
Insurer: Trupanion
By: Audrey
I have had always a good experience
I have had always a good experience
Insurer: Trupanion
By: Linda
Iâve never had any problems with Trupanion and they are quick with settling your claims
Iâve never had any problems with Trupanion and they are quick with settling your claims
Insurer: Trupanion
By: Kischa
Thank you!
It was easy getting me kitty signed up. I was given clear information on plans and the rep was knowledgeable in helping me pick the right plan!
Insurer: Trupanion
By: Shannon
Newbee
prompt service and a follow up call to be certain I had no questions. Payment arrived in my account within 24 hours of claim processing.
Insurer: Trupanion
By: Susan