Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,990 total
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Juliana went above and beyond to help me file claims on Max that I didn't think would be covered.
Juliana went above and beyond to help me file claims on Max that I didn't think would be covered. She was kind, caring, and professional.
Insurer: Trupanion
By: Denise
Julie was knowledgeable friendly and very efficient!
Julie was knowledgeable friendly and very efficient! Researched answers for all of my questions and made me very comfortable with the entire experience. She is very respectful of age helpful with technology and supportive in every way! An amazing experience and I am so very grateful for participating with Trupanion! Thank you Kathryn Moore
Insurer: Trupanion
By: Kathryn
Leslie went out of her way to ensure that I had all the necessary paperwork.
Leslie went out of her way to ensure that I had all the necessary paperwork. She followed up with me right away. I really appreciate the customer service atTrupanion.
Insurer: Trupanion
By: Heather
Customer service is excellent-willing to assist and do any follow ups as needed show empathy claim process straightforward
Customer service is excellent-willing to assist and do any follow ups as needed, show empathy , claim process straightforward
Insurer: Trupanion Canada
By: Lana
The service was great and the representative was friendly and proffessional
The service was great and the representative was friendly and proffessional
Insurer: Trupanion Canada
By: Rosemarie
Happy pet owner
Always quick and easy for my recurring pet issues
Insurer: Trupanion
By: Ruth
Ashley was professionally friendly efficient and patient while I had several questions and a couple of changes.
Ashley was professionally friendly, efficient and patient while I had several questions and a couple of changes. She seemed to enjoy her chosen career and it came through with a great attitude and helpfulness.
Insurer: Trupanion
By: Carolyn