Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I only had them for a month and then looked elsewhere due to the lack of customer service I tried calling them two times and waiting over 20 mins the first time and then over 30 mins the second time and NEVER got a person I emailed multiple times with no response on the matter as well. I was very frustrated in the amount of time I was wasting just trying to contact someone. Let alone do anything else I looked more into them and it appears I am not the only one who has been ignored and unable to even reach someone to submit a claim, make changes or anything. I'm sorry but if you can't answer the people who pay for the service call or reply to emails there really isn't much use for ya. So now I am going with another provider I found on this website. Hopefully my experience will be better.
Insurer: Pets Plus Us
By: Ashley
Juliana went above and beyond to help me file claims on Max that I didn't think would be covered.
Juliana went above and beyond to help me file claims on Max that I didn't think would be covered. She was kind, caring, and professional.
Insurer: Trupanion
By: Denise
Julie was knowledgeable friendly and very efficient!
Julie was knowledgeable friendly and very efficient! Researched answers for all of my questions and made me very comfortable with the entire experience. She is very respectful of age helpful with technology and supportive in every way! An amazing experience and I am so very grateful for participating with Trupanion! Thank you Kathryn Moore
Insurer: Trupanion
By: Kathryn
Leslie went out of her way to ensure that I had all the necessary paperwork.
Leslie went out of her way to ensure that I had all the necessary paperwork. She followed up with me right away. I really appreciate the customer service atTrupanion.
Insurer: Trupanion
By: Heather
Customer service is excellent-willing to assist and do any follow ups as needed show empathy claim process straightforward
Customer service is excellent-willing to assist and do any follow ups as needed, show empathy , claim process straightforward
Insurer: Trupanion Canada
By: Lana
The service was great and the representative was friendly and proffessional
The service was great and the representative was friendly and proffessional
Insurer: Trupanion Canada
By: Rosemarie
Happy pet owner
Always quick and easy for my recurring pet issues
Insurer: Trupanion
By: Ruth
Ashley was professionally friendly efficient and patient while I had several questions and a couple of changes.
Ashley was professionally friendly, efficient and patient while I had several questions and a couple of changes. She seemed to enjoy her chosen career and it came through with a great attitude and helpfulness.
Insurer: Trupanion
By: Carolyn