Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
72,682 total
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Easy claim submission / fast processing
Easy to submit using the mobile app. Fast processing and reimbursement directly into my account. Great service!
Insurer: Trupanion Canada
By: Chantal
Customer Delight - Trupanion is amazing
Fast and efficient service - customer delight - Trupanion is amazing
Insurer: Trupanion Canada
By: Marci
Easy to deal with
Very easy process to deal with ??
Insurer: Trupanion Canada
By: Robert
Everyone I've spoken to on the phone has been extremely kind & helpful
Everyone I've spoken to on the phone has been extremely kind & helpful
Insurer: Trupanion
By: Sheryl
Satisfied customer
Fast payout and extremely nice and supportive responses, a pleasure to deal with, and that does not happen too often with insurance companies.
Insurer: Trupanion
By: Eva
WOW!
First, my beautiful Fenley Forest is now fully recovered after it looked like he was not going to make it. A miracle. Secondly, I am literally shocked how well this process went and how TRUPANION delivered on their promise. I have just about told everyone I know with a dog how thrilled I am with your Company. Thank all of you so much!
Insurer: Trupanion
By: Mark
Everyone I've spoken to on the phone has been extremely kind & helpful
Everyone I've spoken to on the phone has been extremely kind & helpful
Insurer: Trupanion
By: Sheryl
I first called and got wonderful clear customer service information from SILVIA CASTANEDA. The login and signing up was also clear.
I first called and got wonderful, clear customer service information from SILVIA CASTANEDA. The login and signing up was also clear.
Insurer: Trupanion
By: Gerald
Satisfied customer
Fast payout and extremely nice and supportive responses, a pleasure to deal with, and that does not happen too often with insurance companies.
Insurer: Trupanion
By: Eva
WOW!
First, my beautiful Fenley Forest is now fully recovered after it looked like he was not going to make it. A miracle. Secondly, I am literally shocked how well this process went and how TRUPANION delivered on their promise. I have just about told everyone I know with a dog how thrilled I am with your Company. Thank all of you so much!
Insurer: Trupanion
By: Mark