Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Pet insurance claims
Great insurance and our Vet clinic is the best-of-the-best. Pets Best is very clear about what they will cover, what they won't cover and what they will partially cover. The claim process is quite easy. Suffice it to say we are very pleased with our Veterinarian AND our pet medical insurance. Our small cat has better medical and dental insurance than our dental insurance.
Insurer: Pets Best
By: B
Excellent - Healthy Paws App, Claim Process, Customer Service
My golden doodle (2.5 years old) recently faced a serious health concern that had both long term health as well as immediate financial impact. In the midst of these stressful life events, it was extremely simple to navigate the Healthy Paws app to submit claims. I remember early on, enrolling into the product was super streamlined as well. I think the Healthy Paws team has figured out the optimal balance of direct customer interaction (via emails etc ) vs self serve technology that is simple to use. I have been very impressed with the claim processing workflow that gives the customer a clear sense of processing times, explanations for coverage etc. Very happy with the Healthy Paws team and looking forward to a long continuing relationship.
Insurer: Healthy Paws
By: Kaushik
Derrick Fonsah answered all my questions and made registering very easy
Derrick Fonsah answered all my questions and made registering very easy
Insurer: Trupanion Canada
By: Annette
Excellent
Always excellent. Great coverage helpful staff. Very happy with this company
Insurer: Trupanion Canada
By: Judy
Very quick response time
Very quick response time
Insurer: Trupanion Canada
By: Frances
Surgery Claims Quick Processing
All questions are answered with patience and kindness.
Insurer: Trupanion
By: Mary
Always great service ??
Always easy and get your answers. Super service. ??
Insurer: Trupanion
By: Erin
Because whoever I talked to told me they emailed all hospitals looking for records and nobody sent them.
Because whoever I talked to told me they emailed all hospitals looking for records and nobody sent them. I work at one of the hospitals and they never emailed. I asked why they didnât inform me that nobody was responding with the info they requested and she me they didnât want to put me in the middle. Yet told Me I would probably have to call each hospital and ask them to email the record. She essentially was passing blame into the veterinarian instead of accepting it. Every email about submitted claims I received clearly stated that if they needed more information they would CONTACT ME. Yet on the phone says they would never do that.
Insurer: Trupanion
By: Kelly