Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,682 total


Verified July 31, 2022

Medical claim

Easy and quick. The vet submitted the claim and within minutes we had our answer.

Insurer: Trupanion Canada

By: Ryan

Useful
Verified July 31, 2022

Great Experience

My claim was processed super fast, thank you for helping me with my baby!

Insurer: Trupanion Canada

By: Catherine

Useful
Verified July 31, 2022

The best insurance we could have

Trupanion did so much for us when we needed it the most, thank you

Insurer: Trupanion Canada

By: Nenad

Useful
Verified July 31, 2022

Best ever pet coverage

very helpful and great friendly, knowledgeable and insightful help

Insurer: Trupanion Canada

By: ANGEL

Useful
Verified July 31, 2022

A little long!

I thought the representative was great but the process itself was too long! Surely a few steps can be taken out or some of the “verbiage” could be simplified.

Insurer: Trupanion

By: Donna

Useful
Verified July 31, 2022

Very best pet insurance I have ever had

always excellent

Insurer: Trupanion

By: Janelle

Useful
Verified July 31, 2022

Anytime I have questions or need anything the employees always have patience and answers all my needs

Anytime I have questions or need anything the employees always have patience and answers all my needs

Insurer: Trupanion

By: Leslie

Useful
Verified July 31, 2022

Awesome Service

easy to submit claim. Excellent customer service. Claim was approved without any questions or delay. I recommend Trupanion - great service, quick turnaround.

Insurer: Trupanion

By: Tejaswini

Useful
Verified July 31, 2022

Good experience

Efficient, prompt and very easy

Insurer: Trupanion

By: Fran

Useful
Verified July 31, 2022

Trupanion is the BEST!

Everyone at Trupanion are great to work with. They are very knowledgeable and helpful (& in my case, also very patient when needed). The claims process is erasy to understand and use.

Insurer: Trupanion

By: Mary

Useful

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