Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Spot is the worst. Do not use this company or any C&F funded pet insurance.
Spot Pet Insurance tried to commit insurance fraud with me and hid from over 30 emails to CEOs asking for help including CEO Trey and President Scott. I won a BBB complaint. Now Spot is 1) cyberstalking me to selectively remove all negative reviews about them on Trustpilot apparently, since they are slandering me and suggesting I am writing all the negative reviews which sounds extremely paranoid of them. How creepy is it that they scour the web trying to remove honest negative reviews? Who does that? 2) Not bad enough these dirtbags tried to get away w/ insurance fraud, in my opinion, they were sneaky, told the BBB they’d pay me and now are refusing to pay me unless I sign away all rights to say anything about them including posting honest reviews AND they are ridiculously wanting me to waive all rights to file anything against them “from the beginning of time”. They have not responded to those 30 emails, to my 2 emailed requests to reasonably modify the contract they sent and they are the scum of the earth. I have met others who feel similarly, many, and am so glad to be out of their clutches. Such thin-skinned bullies and thieves, this company is pure trash and cares so much more for money than animals IMO.
Insurer: Spot
By: Anon
Don't go without!!!
Game changer. We have 3 dogs, all of them have a plan with Healthy Paws. Recently, one of our dogs underwent a major surgery that was extremely expensive. Decisions have to be made quickly and cost is always a factor. However, that's why we got insurance in the first place. Healthy Paws covered 80% within about 10 days of the initial claim and continue to cover 80% of her medications afterwards. Their customer service is excellent and they genuinely care about your pets. We are so grateful for everyone at Healthy Paws. I wish human health insurance was this good!!
Insurer: Healthy Paws
By: Gina
Good pet insurance
Very quick on claims. Very friendly customer service team.
Insurer: MetLife
By: Kelly
Metlife is a great choice
I was hesitant in getting pet insurance, but I'm so glad I did and even more ecstatic to learn how easy it was to file a claim with Metlife. The staff is very professional, helpful and the entire process was very quick. Glad I went with Metlife!
Insurer: MetLife
By: Sue
TOPL Coverage and Ease of Claim Payment
Our two rescue dogs have had a variety of issues the past year. Chewing into drug containers, rupturing leg joints. and dealing with a bad allergy season. Healthy Paws has been amazing. Always available to guide us with answers and explain coverages. And they truly care about the animals they are insuring. The entire group is professional and the coverage is excellent. They don't nickel and dime every claim. This is the way insurance should be!! Thank you Healthy Paws!
Insurer: Healthy Paws
By: Mary Connor
Swift Process
Fast process, and great communication
Insurer: Lemonade
By: Socorro
Best Coverage and Price Combination for Insurance
For our walk-on cat who rescued us, Rascally Romeo the Rocket (abandoned by unkind people who shall reap what they sow), MetLife is the best pet insurance that we could find. We made a study of pet insurance plans; and in an hour or less, the clear choice was MetLife Pet Insurance.
Insurer: MetLife
By: A
Love Healthy Paws
Healthy Paws provides exceptional pet insurance. The Healthy Paws coverage is an extremely good value. The best part about Healthy Paws is that they actually cover your pet's medical expenses and don't try to figure out ways to not pay (which was the case with a previous pet insurance company we used). You get true piece of mind with Healthy Paws at a very fair price. Plus the Customer Service representatives are all friendly and knowledgeable.
Insurer: Healthy Paws
By: Peter
Horrible Experiences
First of all, their turn around time for completing claims is awful. Over a month. I had a multi pet plan. The claim for one of my dogs who I had to put to sleep, was denied, first because they said my vet didn't sent records. How about you call me first so I make sure records are send instead of closing the claim a MONTH after I submitted it. Then it was denied after I reopened it because they said he had a preexisting condition. I had to put him to sleep because he had liver cancer but that had not been diagnosed previously. They said well he had a history of elevated liver enzymes. The lack of compassion was astounding to me. I asked if I could speak to a supervisor and the person refused, stating that the decision would change. Then my other pets plan more than doubled in price because they said the cost of everything was going up so they needed to charge everyone more. They changed my reimbursement rate without asking me. I called to double check the new price, was told incorrect information. I called again to double check and that person would go silent multiple times making me think the call was dropped, then put me hold for over 5minutes only to return with more incorrect information. I told her I wanted to cancel the plan. I told her about my bad experience with my other pets plan, she said 'it says here it was denied because of lack of vet records'. I said well you're wrong again and the fact that I have to reiterate what you should have on record about records having been sent after and then it still being declined is crazy to me. Canceled.
Insurer: Pets Best
By: Diana
Insurance makes a huge difference
Our sweet girl Lily was diagnosed with a large liver mass. Fortunately it appeared to be able to be fully removed by a liver lobectomy. The cost estimate was $8000-$10,000. Without Trupanion we would have had to make the very difficult decision to not have it removed but because we did have Trupanion she had her surgery. Dr Reist and the team at Blue Pearl in Renton were wonderful taking care of Lily and the preauthorization and payment was so easy. Thanks to the Blue Pearl Team and Trupanion Lily is recovering wonderfully at home and I get to spoil her for hopefully many years more.
Insurer: Trupanion
By: Teresa