Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
Other Categories
Healthy Paws rules!
Healthy paws is always prompt with their communication and treat us fairly. I can always count on them to process claims accurately and reach out when they need any further information. We'll always recommend them and their awesome services.
Insurer: Healthy Paws
By: Alex
First claim
Great service and claim paid in one day. Though 30 years of filing indemnity health claims as an agent I had all necessary documentation.
Insurer: Trupanion
By: william
Great service
I called in to change information and agent was easy to talk to and very helpful.
Insurer: Pets Plus Us
By: Stacey
Wonderful to work with
I never hope to need my pet insurance but our 3 month old has had a couple of small medical issues. Glad we chose Trupanion. From the first call to set up the policy to reviewing and making claim payments, it has been a very positive experience. We did lots of research before settling on Trupanion and I’m confident we chose the right one.
Insurer: Trupanion
By: Paula
Astounded
I am astounded at the service we received promptly during a recent emergency with our Pomeranian puppy! I don’t have words for the gratitude I feel toward Trupanian. Partnering with TRUPANION is truly the best decision we’ve made for our pet. No guessing, waiting, such a comforting feeling of being in the best hands we could be!
Insurer: Trupanion
By: Valerie
Look no further.
I called to get the best prices and tailor to my needs. Customer service rep was awesome, she not only went over EVERYTHING, but also gave me advice she didn't need to. I had Embrace, and they were making me wait a year for pr-exsisting conditions for a year starting Dec of 2021 and would run out Dec 2022. The conditions were worms that were resolved and cleared. When my kittens came home I was feeding too much as once, so they regurgitated. I called the vet for advice and she told us to feed them more frequently with smaller portions and it would resolve , which they did.. Embrace's policy was if something happened before Dec 2022, the clock would restart again from that date for another year. I was paying about $45 a month, no wellness included. Fast forward to MetLife Pet, I saw people on my various pet sites on Facebook mention MetLife Pet and make sure to CALL them, not to sign up. I told MetLife pet about the preexisting conditions and they said it was fine. Accident started from day 1 and illness started 14 days later. That was after the soap notes were read. I have a policy that is 250 annual deductible, 100 percent coverage. It covers wellness as well, and a host of other goodies. I pay about 61 dollars monthly. My cats prescription fleat/tick meds and heart-worm meds run me about 170 every 3 months, the yearly exam between fecal samples, vaccines and exams cost me about 450 dollars. I actually break even on the insurance, and if anything would happen to my cats, I have piece of mind I have coverage. I have called them several times regarding various questions, I am ocd, and like no surprises. They are always very nice, take their time answering. One of the best customer service I have ever encountered. I do have to pay out of pocket for reimbursement, but Their turn around time is super fast. I just ordered pills for my cats last week, they were shipped but were not here until tonight. I submitted as soon as I purchased and I just got an email tonight saying my claim has been approved and will be in my account later this week. I can't say enough about this company, I am super, super excited to have found them, and drive people crazy that have pets telling them to sign up for the insurance. My advice is to have a credit card with a good limit used just for the cats if possible. I have it put into my checking and then I disperse it to the credit cards.
Insurer: MetLife
By: Gloria
Because of thee help we have already received
Because of thee help we have already received
Insurer: Trupanion Canada
By: Patricia
Because she was very helpful and I love how quick I always get through.
Because she was very helpful and I love how quick I always get through. Excellent Customer service
Insurer: Trupanion Canada
By: Lisa