Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Trupanion Saves The Day!
I’ve had Trupanion insurance for my dog Newman since I adopted him way back in 2009. Over the years I’ve submitted a few small claims, but he’s been a pretty healthy boy. Unfortunately this week Newman had to have two major eye surgeries, and Trupanion was there for me and not only did they cover 90% of my costs after my deductible (which added up to over $17,000!), but they paid the eye clinic directly and immediately, so I didn’t have to wait for a claim reimbursement! Thank you Trupanion for being the company I hoped you would be, and then some!
Insurer: Trupanion
By: Gregg
Healthy paws insurance rip off
Healthy paws insurance is a marketing goliath that pays for their reviews we have been fighting a claim for $86 for the past 8 months and they keep denying it after we've sent them all the paperwork they requested and they said that they would approve it but every time we hang up the phone they deny it. It's almost like a elementary school student is playing a game with us approving the claim and in the second weighing up they disapprove it. I've given them over $3000 and I've been fully taken advantage of over the past few years. Health insurance is a scam for pets don't waste your time or money put your money in a savings for them every month that you would for health insurance.
Insurer: Healthy Paws
By: Ro
Latest 1 comments
Ro- We apologize for any frustration during the processing of your claim. As per the policy, we do require records for all enrolled pets to process claims. We appreciate your efforts to provide those records. Unfortunately, we were still missing the detailed examination notes from your pet's visits. Our customer care team has reached out to your veterinarian on your behalf. Based on the information gathered, our team was able to process your claim. You should receive your Explanation of Benefits in the next 24 hours. Regarding our volume of positive reviews, our pet parents are passionate about their pets and care, just like you. Give your baby a hug from us.
GREAT INSURANCE COVERAGE
Lemonade's coverage is fantastic & so is the service. Claim processing is fast & easy.
Insurer: Lemonade
By: Marsha
Extremely satisfied with MetLife Pet In’s.
It’s been a year since I signed up my precious St. Bernard with MetLife, and I glad I went with them! They are very courteous, friendly, and extremely helpful. Their claim processing time has been for 95% of the time in a timely manner. I have and will continue recommending them to family, friends, and at the vets office!
Insurer: MetLife
By: Marie
Bad Puppy = Great Met Life Coverage
New puppy. Everything goes in the mouth - despite being crated and watched like a hawk. Well, something hurt her delicate little GI tract and she had fluids coming out of both ends (when she wasn’t eating grass to stop tummy ache). An emergency hospital visit and 4 days later the vet bills were over $5,000! Thank goodness I had MetLife insurance! Once I submitted a claim on line and uploaded documents (a breeze) they paid nearly all of my bills, allowing me to eat again. I’ve had other pet insurance over the years, and MetLife far exceeds my experiences with the previous companies.
Insurer: MetLife
By: Laura
Health Paws a great pet insurance company for our fur babies
Healthy Paws is a great and the company cares for our fur babies
Insurer: Healthy Paws
By: Becky
Cancelation
I need to cancel insurance on Kermit Thomas luebke. I've tried to look you up and can't find a way to contact you other than here. Please contact me to verify cancelation. You have my information. Thank you
Insurer: Pumpkin
By: Martha
UTI infecktion
Trupanion worked with me All the way.
Insurer: Trupanion
By: Bob
Timely and Perfect Claims Payment
This is the second Golden I have covered with TruPanion. In the 12 years I've had this insurance, they have never lost a claim, never failed to explain well anything not covered, and paid my claims quickly and accurately. I love that I can either send a photo of my claim or upload it or fax it to them. With my first Golden, I was assigned a single individual who handled all of my claims. When my pup passed away, I received a hand-written, very kind and compassionate card from my claims examiner. I recommend TruPanion to all pet Moms and Dads.
Insurer: Trupanion
By: Melissa
Best Insurance for Dog care Ever
Fill out questionnaire, then email it in, takes a couple weeks and get a direct deposit for 100% after deductible is paid. Very helpful phone assistance, couldn't be happier. I had another dog for many years and in the end, was paying thousands of dollars for his care. I expect my insurance will help shoulder that load in the distance future. I recommend this company for your pet insurance.
Insurer: MetLife
By: Wendi