Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,742 total
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Coverage
Awesome coverage, claims are easy to file.... pleasant customer service personnel.
Insurer: Trupanion
By: Sharon
Great experience with Trupanion
We are so grateful for the help and support Trupanion as provided us. Max has never had any medical issues needing an insurance claim up until November of last year, and then all of a sudden it has been constant vet visits for one thing or another, without Trupanion we might not have been able to provide Max with the proper care he needed. With Trupanion our stress and anxiety was basically diminished, we knew our Vets could direct bill them and we wouldn't have to worry about large up front costs. They make the process so easy and even reaching out to them for customer support has been so simple, barely a wait time for the online chat. I cannot recommend Trupanion enough. The peace of mind they provide is worth more than I can express.
Insurer: Trupanion Canada
By: Victoria
Easy, friendly, and reliable
Rates are reasonable, the policies are clear and easy to understand, and claims are processed super quickly. We've had great experiences with Healthy Paws for both our pets. They even reached out after one was recently hospitalized just to check in on how she was doing!
Insurer: Healthy Paws
By: Nicole
False advertisement
They advertise benefits that won't work once you desire to use them. Like any other insurance it is a scam, really disappointed, a lot of people recommended I not go with them, and use a different provider but I liked the Wellness benefits, definitely I don't recommend them, the customer service is okay and they answer pretty fast, but the policies have small letters like any other insurance the difference here is that they have stuff announced and they won't follow what they promised.
Insurer: Fetch
By: Jose
Cleo care
Trupanion had great company to work Have them as pet insurance co has been work with. If I get another dog I will not hesitate to use them as my pet insurance
Insurer: Trupanion
By: Robert
Love Healthy Paws
I love Healthy Paws and recommend them to all the fur parents in my life. They have been there for me when my dog has need emergency care and cancer treatment. They have a very easy to use app that allows you to submit claims effortlessly. The turn around time on reimbursement is always very quick. My girl would probably not still be with us if it weren’t for Healthy Paws. Thank you so much for all you do!
Insurer: Healthy Paws
By: Mia
Excellent response time and service
Our sweet boy had full CCL and meniscus surgery one week ago. Within 5 days, the claim for surgery was processed, approved and paid. Healthy Paws even sent an email to check on my dog. Thank you for making this process stress free!
Insurer: Healthy Paws
By: Lisa
Best Pet Decision Ever
We are so glad we got pet insurance! Vet visits are not cheap but are necessary. We have been so impressed by how easy it is to file a claim and how quickly ASPCA Pet Insurance completes the claim and reimburses us. We’ve filed claims for regular visits as well as emergency care and have never had a problem. It is such peace of mind to know our dog is covered when something comes up.
Insurer: ASPCA
By: Kristen
Excellent customer service …Tesha Fundora
Tesha is excellent!!! I’m new with MetLife. I was getting frustrated with submitting a claim. I was lucky enough to get Tesha I have not had a problem since Tesha’s assistance. As long as Tesha is employed with MetLife I will be a loyal customer
Insurer: MetLife
By: Sue
Dishonest
We have had a good experience for the last two years until now. The last two years our claims were insignificant amounts and Pets Best had no issues paying out. This last month our dog needed knee surgery which from diagnostics to post op follow ups is over $7k. They denied our claim based on our dog having had knee surgery on his other knee 3 years prior. I spoke with a representative over the phone on choosing the correct coverage with full disclosure of previous knee surgery and other preexisting conditions. The representative told me which coverage to get and that his knee would be covered if God forbid he needed it. So here we are stuck with this medical bill and not even the initial diagnostics to determine what was wrong with his limb was not even covered. Pets Best is a waste of time and money since they will not pay out for bigger claims. I’m very disappointed!
Insurer: Pets Best
By: Gail