Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Satisfied Customer
Both of my Boxers are insured with Healthy Paws for the last 10 years, and I cannot stress how important it is to get pet insurance as soon as you get a pet. I have filed multiple claims on both dogs, and have never been denied reimbursement. I used it for ortho issues, stroke (FCE) and physical therapy, cancer with one, then I just find out yesterday that the other one has a tumor on his thyroid gland and it will need to be surgically removed and go to pathology to see if it is malignant. Healthy Paws will pay for all of this. It is peace of mind knowing that you can properly care for your pet and that you don't have to let them die because treatment is not affordable.
Insurer: Healthy Paws
By: Charles
filing a claim
filing a claim was easy and a quick turn around for payment. I really like the option of direct deposit as well. I had to call customer service about adding to the claim and how my benefit work. they were very helpful and caring about my dogs case. I highly recommend them.
Healthy Paws an Amazing Pet Insurance Company
My experience with Healthy Paws had been very positive. Healthy Paws has provided financial protection against my Shih Tzu's many unexpected veterinary expenses. Submission of claims online is simple, and reimbursements are quick and easy. Monthly premiums are affordable. It is always a pleasure dealing with Healthy Paws.
Insurer: Healthy Paws
By: Franklin
The best!
Very helpful with payments! Also claim approval time is amazing!
Caring Pet Insurance
Getting MetLife Pet Insurance was the best thing I ever did for my 3-year-old Razor Edge Bully, who has been with me since he was 8 weeks old. I came across MetLife Pet Insurance as one of the benefits my job offers, and since he was my first dog, I signed up for it . I went almost two years without using the insurance because my baby was healthy, attending routine vet appointments and eating healthier than I did at times, LOL, since we monitored what he ate and did. However, randomly last September 2024 , my energetic, happy, caring, and loving baby began to show weakness and got sick. So we rushed him to the vet, and he apparently had stones in his bladder. Of course, I had to pay for everything upfront, and since I had never been in this sort of situation, I didn't know what to do about MetLife Pet Insurance. However, once I called them and spoke to customer service, they were caring and understanding of my situation, walking me through everything I needed to know about my policy, what was needed to submit a claim , how to submit it, and the entire process . They even followed up with me on everything. To this day, I receive emails from some of the customer service agents asking about my furbaby and his health. I will forever be grateful and love MetLife Pet Insurance. Thank you for everything and for having my furbaby's back!
So far, so good!!
I've never used pet insurance before but decided it might be a good idea when we brought our new Frenchie fur baby home. Unfortunately, we did have to file our first claim relatively quickly, but everything went very smoothly. The filing process was easy, the communication with my vet and I was timely and clear. There was a slight delay, so they informed me of that via email to keep me updated with the status. And finally, once the claim was approved, it was explained very precisely and clearly, so there were no questions as to what was covered and what wasn't or why. So far, so good!!
Golden Retriever with Cancer
Our beautiful 6 year old golden retriever was diagnosed with cancer. He was so young and I knew we needed to fight this disease. Luckily, we have insurance through Healthy Paws. They have been an amazing partner in Duke’s treatment! Once I had the paperwork from the vet I needed, filing a claim with Healthy Paws and receiving reimbursement was seamless. This organization is caring and compassionate about dogs and it shows in how they deal with dog parents. If it wasn’t for their support during my boy Duke’s journey I am not sure where we would be right now. It’s truly a blessing Duke is happy, playful, strong and definitely a joy in our lives. I am so fortunate to have friends recommend Healthy Paws to us. I highly recommend Healthy Paws to anyone!
Insurer: Healthy Paws
By: Cheryl
Great Experience
Pets Best really is the best. Filing claims are easy, the explanation of benefits is concise and reimbursement is quick. They are the reason why my dog with stage 5 lymphoma is still alive.
Healthy Paws
I’m very satisfied with their service, it provides peace of mind when your pet has health issues. It’s so easy to submit claims and get prompt payment . Takes some of the stress and worry out when your best friend is ill.
Insurer: Healthy Paws
Veterinarian: Howell Animal Hospital Surgical and Diagnostic Center
By: Joanne
Healthy Paws is great!
I signed up with Healthy Paws because of highly rated reviews from pet owners. My dog had a torn knee ligament and needed TPLO surgery. He is a big boy, quite heavy. The recovery was painful. Healthy Paws made everything easy for me. The claim submission process and document upload submission was very easy. They reimbursed me in no time and with no hassle. They even sent a follow up email to make sure Tesla is doing ok. It meant a lot! I highly recommend Healthy Paws!!