Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

72,095 total


October 12, 2022

Peaches Loves Spot!

Have had Spot for my cat Peaches for 2 years now and the customer service has been consistently pleasant, submitting claims is easy, and MY LIFE is easier now that I can worry less about bills when I take her to the vet. Definitely recommend!

Insurer: Spot Canada

By: Maria

Useful
October 12, 2022

Peaches Loves Spot!

Have had Spot for my cat Peaches for 2 years now and the customer service has been consistently pleasant, submitting claims is easy, and MY LIFE is easier now that I can worry less about bills when I take her to the vet. Definitely recommend!

Insurer: Spot

By: Maria

Useful
Verified October 12, 2022

The Best Thing I Did For My Bella

Always kind and customer service oriented. Helpful.

Insurer: Trupanion

By: Kari

Useful
Verified October 12, 2022

Excellent! Thnanks Trupanion!

Excellent Service!!!!! Thanks you!!

Insurer: Trupanion

By: Viviana

Useful
Verified October 12, 2022

I initialy had difficulty setting up my account but successfully completed it and the rest was simple.

I initialy had difficulty setting up my account but successfully completed it and the rest was simple. The person on the phone was very pleasant and helpful.

Insurer: Trupanion

By: MaryLou

Useful
Verified October 12, 2022

Making a claim was extremely easy and hassle free!

Making a claim was extremely easy and hassle free!

Insurer: Trupanion

By: Tracy

Useful
Verified October 12, 2022

Quick response

Quick response

Insurer: Trupanion

By: Jordana

Useful
Verified October 12, 2022

Quick service!

Quick service!

Insurer: Trupanion

By: Tami

Useful
Verified October 12, 2022

The person I spoke with answered my questions politely and knew the answers to all of them which satisfied me completely.

The person I spoke with answered my questions politely and knew the answers to all of them, which satisfied me completely. Impressive would be the best way to describe Trupanion’s representative!

Insurer: Trupanion

By: Vicki

Useful
Verified October 12, 2022

A Happy Dog Mom

Trupanion was very prompt and helpful when I filed three claims for my dog’s emergency vet visit. I am very glad I chose to get pet insurance!

Insurer: Trupanion

By: Caroline

Useful

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