Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
59,211 total
Other Categories
Can't get easier or better!
This is my first year using Lemonade and I'm more than impressed! It was very easy to sign up and they explained all of my options in an easy to understand manner. Actually having options was amazing too! I could choose to cover specific things, like an annual exam, for example, rather than having everything lumped in, even if I didn't need it. The low cost, especially for a senior dog, was astounding as well. When it finally came time to file a claim (for an Annual exam with blood work) the process was painless. I used the phone app to list all the services that the Vet had provided, how much I'd paid, used my camera to take a picture of the invoice, and sent it to Lemonade (who had walked me through each step). Within four hours Lemonade had deposited all of the money they owed me into my bank account with no arguing about what was covered and what wasn't. The whole process was painless and easy. Thank you, Lemonade!
First Time
This was my first time using Lemonade. They were very quick settling our claims. They were exceptional in their communication as far as keeping us informed how our claim was progressing.
Insurer: Lemonade
By: Rena
Trupanion Saves The Day!
I’ve had Trupanion insurance for my dog Newman since I adopted him way back in 2009. Over the years I’ve submitted a few small claims, but he’s been a pretty healthy boy. Unfortunately this week Newman had to have two major eye surgeries, and Trupanion was there for me and not only did they cover 90% of my costs after my deductible (which added up to over $17,000!), but they paid the eye clinic directly and immediately, so I didn’t have to wait for a claim reimbursement! Thank you Trupanion for being the company I hoped you would be, and then some!
Pest Best came through again
They covered all costs(minusdeductabole) on a Benign mass removal. Very easy process.
Insurer: Pets Best
By: Patricia
Healthy paws insurance rip off
Healthy paws insurance is a marketing goliath that pays for their reviews we have been fighting a claim for $86 for the past 8 months and they keep denying it after we've sent them all the paperwork they requested and they said that they would approve it but every time we hang up the phone they deny it. It's almost like a elementary school student is playing a game with us approving the claim and in the second weighing up they disapprove it. I've given them over $3000 and I've been fully taken advantage of over the past few years. Health insurance is a scam for pets don't waste your time or money put your money in a savings for them every month that you would for health insurance.
Insurer: Healthy Paws
By: Ro
Latest 1 comments
Ro- We apologize for any frustration during the processing of your claim. As per the policy, we do require records for all enrolled pets to process claims. We appreciate your efforts to provide those records. Unfortunately, we were still missing the detailed examination notes from your pet's visits. Our customer care team has reached out to your veterinarian on your behalf. Based on the information gathered, our team was able to process your claim. You should receive your Explanation of Benefits in the next 24 hours. Regarding our volume of positive reviews, our pet parents are passionate about their pets and care, just like you. Give your baby a hug from us.
GREAT INSURANCE COVERAGE
Lemonade's coverage is fantastic & so is the service. Claim processing is fast & easy.
Extremely satisfied with MetLife Pet In’s.
It’s been a year since I signed up my precious St. Bernard with MetLife, and I glad I went with them! They are very courteous, friendly, and extremely helpful. Their claim processing time has been for 95% of the time in a timely manner. I have and will continue recommending them to family, friends, and at the vets office!
Insurer: MetLife
By: Marie
Wellness seriously under covered
Submitting a claim was easy enough, but wellness reimbursement is abysmally low and honestly probably not worth it. No vet has charged that little for either exams or vaccinations in decades.
Insurer: Fetch Canada
By: Grumpy
Bad Puppy = Great Met Life Coverage
New puppy. Everything goes in the mouth - despite being crated and watched like a hawk. Well, something hurt her delicate little GI tract and she had fluids coming out of both ends (when she wasn’t eating grass to stop tummy ache). An emergency hospital visit and 4 days later the vet bills were over $5,000! Thank goodness I had MetLife insurance! Once I submitted a claim on line and uploaded documents (a breeze) they paid nearly all of my bills, allowing me to eat again. I’ve had other pet insurance over the years, and MetLife far exceeds my experiences with the previous companies.
Insurer: MetLife
By: Laura
CO pay AND deductible.
Not only do you have a $400 deductible but they charge you 20% copay as well on the same claim. My claim had two visits and because the 2nd visit was after the policy renewal, they charged me another $400 deductible. An $1800 claim payed me $650
Insurer: Pets Plus Us
By: Ari