Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Its a scam...
People who get pet insurance usually want something they can rely on to be there when their little child animal gets sick or hurt, knowing they are unable to afford the vet bills. In this case, PetsBest is a huge scam taking over a month just to deny all my claims from taking my dog to the vet from being very ill. Causing another round of bills to come by to collect just so they can take their time and say no while cashing out my monthly bill.
Insurer: Pets Best
By: Thanh
Thank you
Thank you for the quick and easy submission of our claim. It was so easy and we got our reimbursement within a few days. Highly recommended
Excellent pet insurance
I am very happy and glad I went with this Insurance. Claims are easy to process and if there’s an issue the customer service support is fantastic.!! Kudos MetLife pet insurance 😊
Insurer: MetLife
By: Sharon
Finds any way possible to not pay
So frustrating make sure you read the fine print... they really don't cover much.
Insurer: Fetch Canada
By: Andrea
What’s not covered
Pup was born with 1 kidney, colitis and has chronic gastritis. His primary renal med isn’t covered. It has herbal components to to it so they do not cover it. W/o it his renal functions tank. For colitis prescription diet not covered. Yet the OTC for gastric conditions are
Everything got solved fairly quick and I'm happy about my experience
My 8-year-old domestic long hair cat had emergency surgery for intestinal obstruction, we started healthy paw plan in 2020 and this is the first time she needs to use it. To be honest, I'm happy with their process speed, my claims got solved in 10 business days. They did request medical history so I suggest keeping all the records even if your pet is healthy.
Insurer: Healthy Paws
By: Yifeng
Not Happy
This was my pet's first visit to the vet the bill was with. And I at the time I took my dog in only my wellness was kicked in so I was only figuring to get paid back for the annual first check-up part of the visit. This is because in the visit I had said to the doctor my dog really wasn't eating and had some loose stools so then they decided to do a few extra workups on her that I knew I would have to pay for that the insurance wouldn't since the illness wasn't kicked in yet. But after 3.5 weeks of no communication from them I logged back into the portal like I was doing on almost a daily basis at this point and bamm that day there was a FULL denial letter for EVERYTHING. NOT HAPPY, just thinking about canceling and going without any coverage, doesn't make sense to pay $101 a month for 1 dog with no health issues ever.
Insurer: Pets Best
By: Victoria
Excellent Service
We have had dog insurance since our dog was born. Seven years in we have never had an issue with Nationwide. Easy filing a claim, usually within a week I get a message that claim has been paid.
Insurer: Nationwide
By: John
MetLife is Amazing for Maltipoos!
This is our first pet insurance ever. We decided to choose this one because of great reviews and affordability comparing to others. First of all, I think it’s important you get the “Preventative care” add-on as it covers the regular visits, vaccines, and routine (including dental and neutering). After that make sure you download and register in the app. From there submission of the documents and the whole process for claims is a breeze! You just upload the receipt from the vet and that’s it! First time, you need to upload the 12-month doctor’s notes only once. Review of the claims is slightly longer than they say but we we don’t mind as every claim was approved and we were not bothered during the review process. If needed they will reach out to the vet directly. Our friends had other providers and always had issues but MetLife was always there for us and we will keep this insurance forever. Thank you, MetLife!
Insurer: MetLife
By: Stanley
So Happy
I want to first say that I am thankful for having the opportunity to sign up for pet insurance after adopting my third dog from a rescue in which I volunteer. Our rescue offers MetLife for a month after adopting. I never had insurance for my dogs until I adopted my most recent dog. After my month I decided to continue coverage for both of my dogs. One of the best decisions I could have ever made. MetLife's customer service is ALWAYS friendly and very PATIENT with their clients. ESPECIALLY with clients like me who ask a lot of questions and who often repeats the same question. They really listen to your needs. I wish all insurance companies would treat their clients like MetLife. I had to submit a few claims since having Metlife. Downloading their app. makes it that much easier. Their turn around after submitting a claim is unbelievable. I would recommend MetLife to all my doggie friends. Thank you, MetLife!!!
Insurer: MetLife
By: Cathy