Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Glad to have insurance
We were so glad we had pet insurance when our dog tore two ACL ligaments in 8 months. The claim process is so easy and payments can be direct deposited within a day or two.
Insurer: Nationwide
By: Andrea
Pets Best Saved My Pet
When Tank was a baby he had to have 2 TPLO's. We would never have had the money for these extensive surgeries and rehabs. Thanks to Pets Best, he had both surgeries and recovered perfectly through rehab! He's now 10! Pets Best also allowed us to treat another fur baby who had mast cell cancer and keep her happy and comfortable for an entire year! Pest Best is THE BEST!
Insurer: Pets Best
By: Lisa
Timely and fair health insurance for my Newfoundland
Easy to fill claim form and quick response on my latest claims; hence, customer service and ease of claim are rated highest at "10". Overall claim rating is "9" due to amount deducted from the amount paid.
Insurer: ASPCA
By: Alex
Not impressed
Not worth the headache. I’ve had to explain 3 times now on our claim that we’ve provided all records we have on our puppy and all records from his emergency visit and they keep asking for the same information. I physically went and picked up these records and provided them. My vet also stated they needed a fax from Figo with the requested info and never got one. I’d say look elsewhere and save yourself the trouble.
Insurer: Figo
By: Catrin
Great service and turnaround time!
I get my bills paid quickly and explanations on payments are clear and concise.
Insurer: Nationwide
By: Karen
Fax number for claim submittal
While Dax number for claim submittal was constantly busy, snail mail submissions were handled promptly.
Insurer: Nationwide
By: Steven
Major increases on policy for No Reason and other issues
My policy jumped from $44.to $67. A month for no reason. I had only wellness claims and had not even met my deductible when this increase came out. A ridiculous increase! I had been a customer for years with more than one pet insured over the years. When Nationwide took over the process slowed down from less than a week to 3+ weeks for a claim. I had a wellness program which covered all visits including flea and tick medications. I noticed they also started trying to deny Frontline, I had always used frontline but I had purchased it online to save me and them money. Made me jump through hoops to get the claim paid. When Nationwide increased the policy price, they tried to sell me a cheaper policy, same price I paid before, for terrible coverage with a 10,000. Cap! I believe this is all about greed. Buyer beware!!! Nationwide pet insurance does not have your pets best interest in mind! I found other insurance at a much better price with no limits or caps.
Insurer: Nationwide
By: Tracy
Great Transaction & Follow Up
The experience with Nationwide has been great. We have two pets and have experienced flawless transactions whenever necessary. The claim review process is prompt and clear to understand. Customer service and follow up has been fantastic.
Insurer: Nationwide
By: Ryan
Denied for Pre-Existing
We were very disappointed that our first major medical issue was denied as a pre-existing condition. Issues like the one our pup had were the reason we are paying for the insurance in the first place for such a young puppy. Our vet said there was no way we could have known the puppy had an issue and it was not likely the breeder would have known either. I truly believe the claims were denied because the puppy had a few visits / tests / antibiotics close together. Now that the puppy has been treated, he has had no on-going or chronic issues. We have not had an issue with routine / Wellness expense reimbursement, but felt the claim denials for the illness would negatively impact our decision to keep or discontinue the plan after the first year.
Insurer: Nationwide
By: Kari
Quick and easy
My dog Snickers experienced a twisted stomach, or gastric torsion, event which required emergency surgery. The emergency vet performed the surgery, my regular vet helped monitor for next day care, and then I had to transfer my dog back to the emergency vet for another overnight monitoring. Nightmare to say the least. Happy to say Nationwide allowed me to make one claim for everything related to the care of Snickers and made the reimbursement process seamless. Appreciate the support.
Insurer: Nationwide
By: Phil