Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Super easy to file a claim
Filing the claim was easy. It was very clear to understand where it was in the process. The payment was timely and very clearly explained what was covered
Insurer: Nationwide
By: Frank
Great service
Nationwide Pet Insurance is well worth the price, claims are processed and money deposited quickly. I have not had one issue with Nationwide. The only thing I don't like is having to claim the refund before it is deposited. I was overseas on vacation and not checking emails daily, and almost forfeited the refund. Once the claim is in, the money should be deposited without further actions on our part.
Insurer: Nationwide
By: Tina
Great experience so far with Pet Insurance
I've had a really good experience with my pet insurance so far. I've called a couple of times with questions on my policy and the support team is very friendly and helpful. The reimbursements for claims have been an easy process and have come quickly after the claim has been submitted.
Insurer: Nationwide
By: Cassandra
Don't bother. It's a scam
After years of being a customer and not having problems, suddenly every claim I submitted was deemed to be a pre-existing condition. First, the consider any condition that existed before your renewal date a pre-existing condition. It is a renewal of the same policy, but now since the plan has renewed, anything your pet had even the day before the renewal is now pre-existing even though it is the same policy! My cat has asthma. They covered the diagnosis, but refused to cover the medications due to pre-existing condition. Then, everything, even if it is brand new becomes pre-existing. I took my cat in because she suddenly (read the word there, suddenly) started losing weight. Somehow that is a pre-existing condition to them, so they refused to cover it.
Insurer: ASPCA
By: Donna
Thanks for. Good service!
I have been using ASPCA pet insurance for a number if years. Both with current and prior pets. The claim process us pretty expedient! Thanks.
Insurer: ASPCA
By: Stanley
Thank you, you folks are great!
You have been easy to work with and the price is competitive. Well worth it. Claim times have been well within reason. Thank you.
Insurer: Nationwide
By: Jeff
Very Pleased with Service
Was hoping to never have to use my pet insurance for anything other than preventive exams but unfortunately, I got tossed a curve. Lexi successfully got through surgery and is healing! I am grateful for this insurance. It has made caring for Lexi much less stressful. The ease to submitting claims and the quick turnaround times on claim payment has been wonderful. Glad to have Nationwide!
Insurer: Nationwide
By: Sonja
Easy to file
After some rest, Prompto is doing much better now and not limping anymore. On May 1 we took him to the vet because he had a very bad limp and didn't even want to put weight on his front leg. They didn't find any breaks and even shaved his shoulder to check for injuries, but there was nothing substantial. It seems it was probably just a bad sprain in the upper leg. They gave him a convenia shot just in case and he came home to rest it off. He was very panicked at the bet, so they had to put him under to check him, and also wake him up. I filed my claim on the 2nd. I included what I knew about what happened as well as the estimate + the final invoice. I had the Whole Pet with Wellness insurance, which has a $100 annual deductible and covers 90% of costs. About two weeks later I received a response in the e-mail that the claim had been accepted. About a week later I received the check. I didn't have any hassle using them. I had actually already scanned my vet records and was ready to send them when they asked, but I didn't even have to do that. It was a surprisingly easy process for me and I'm happy with the result. To be clear, I had the insurance policy that covers the most. I was also not only up to date on my payments, but I'm ahead on my payments. I also sent all the information with my claim. Previously, he had been healthy, though he had been bitten once by another cat previously. I did my best to be responsible on my side.
Insurer: Nationwide
By: Shana
Beware of Nationwide Pet Insurance - they search for reasons to deny your claim
Beware of Nationwide - they seem to have an entire team of lawyers and vets on their staff whose only job is to find a reason to “deny” your claim. For example, my 5 y/o female Siberian Husky weighs 44 lbs(average weight for female Siberian Husky is 35-50lbs). Our vet “recommended” she loose 4-5lbs to get her down to a “lean weight”. Since our vet recommended she loose 4-5lbs, Nationwide categorized her as “obese” while reviewing my claim for a torn knee meniscus surgery and denied the claim. I asked Nationwide to explain the definition of obese(because our vet had NEVER used that term while assessing our dog). Nationwide said their term obese applies to any pet that is above the vet’s recommended weight. I found that to be astounding and asked the representative if a 100lb dog was 1/2 lb over the vet’s recommended weight - would that dog be obese under Nationwide’s insurance claim definition? Her answer was “yes”. So there you have it, if your pet is 1 ounce over the vets recommended weight you can expect to have any and all claims denied that “could be caused by or a result of obesity”. What issues can arise from obesity in order to deny a claim? Let your imagination run wild.. Tony Valenti New Orleans, La
Insurer: Nationwide
By: Tony
Easy claim process
This was my first claim and the process was easy. Had to call once because I received a correspondence I was confused about. Received the necessary assistance.
Insurer: Nationwide
By: Mike