Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very positive experience
Claims were easy to submit and response times were faster than anticipated. Our claims were covered and paid promptly.
Insurer: MetLife
By: SD
Claims
The claim process was easy with a quick turnaround of payment.
Insurer: Fetch
By: customer. BK
Good coverage and fast claim…
Good coverage and fast claim processing, but small things don't smell good. I made a change to my coverage (copay/limits), and later I found out there were changes in the overall policy that excluded taxes from their coverage. So in Ontario, where there is a 13% HST, that is a substantial impact. However, that was buried in the policy when I supposedly change the numbers (premium, copay, limits) only. Felt quite sneaky to me.
Insurer: Fetch Canada
By: Augusto Quadros Paes de Barros
Spot Pet Insurance is absolutely the…
Spot Pet Insurance is absolutely the best! As being new to this insurance I didn’t know what to expect but it was above and beyond of my expectations Fast and easy to file claim and covered 90 percent which was deposited into my account within a week I highly recommend this insurance to everyone that has a pet!
Insurer: Spot
By: Lagunalogan
I recommend Trupanion to any pet owner
I recommend Trupanion to any pet owner. They provide great coverage that is simple and easy to navigate. Customer service is also amazing. If only human insurance was this good!
Insurer: Trupanion
By: Rachel
Good Service
Customer Service and claim response time.
Insurer: Spot
By: Hawkins
Submitting claims is an easy process
Submitting claims is an easy process. The turn around for the payment is very quick.
Insurer: Trupanion
By: Michelle
Submitting the claims are easy and the…
Submitting the claims are easy and the reimbursement was very quick.
Insurer: MetLife
By: customer
"While my claims weUnprofessional administrative hurdles and zero accountabilityre eventually…
"While my claims were eventually approved, the process with Pets Best is a nightmare of intentional delays. They repeatedly rejected my digital receipts, demanding that I handwrite the claim number on them and re-upload—a ridiculous tactic in a digital age. Even worse, they rejected new claims by mistake, lazily claiming they were 'duplicates' without actually checking the dates or services. Despite their clear errors, they never offered a single apology. They seem to rely on frustrating customers into giving up. Highly unprofessional. If you want a smooth experience, look elsewhere.
Insurer: Pets Best
By: Kunhan
Paid thousands in premiums only to have all claims denied
We've been paying Figo for 4.5 years to insure our 2 dogs. No claims filed until one of our dogs needed to have 4 teeth extracted. Claim denied because of "pre-existing" even though the vet wrote a letter saying the condition started AFTER we signed up for coverage. Appealed to no avail. Why spend thousands on insuring your dogs to get peace of mind, and then find out you're denied and exposed when you need it most? It's like we just threw thousands of dollars at Figo for absolutely nothing – all claims denied, no peace of mind. We got zero value out of Figo. Really disappointed as I'd signed up through Costco, which supposedly vets vendors for quality. Check out their BBB reviews before buying Figo.
Insurer: Figo
By: Alex