Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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kindness & competance
Your customer service reps have been kind compassionate and helpful. The claims process easy and the payment receipt very fast. So impressed. This is our first claim in 10 years and it was so simple, it really helped knowing that only worry we have is getting our dog healthy after being hit by a car. Well done trupanion! Thank you thank you thank you
Insurer: Trupanion
By: Naomi
Highly recommend Trupanion!
Always thorough fast and I get great communication as to the status of my claim.
Insurer: Trupanion
By: Adele
Fast claims services
I love how fast the claims are paid at the veterinarian right when I check out!
Insurer: Trupanion
By: Lannette
The coverage is very good but it is expensive and not everyone I know can afford it.
The coverage is very good, but it is expensive and not everyone I know can afford it.
Insurer: Trupanion
By:
I’m new to the plan but I heard they were the best and they pay immediately.
I’m new to the plan, but I heard they were the best and they pay immediately.
Insurer: Trupanion Canada
By:
Best Pet Insurance
We've had pet insurance before, but never as straightforward, quick or easy to use as Trupanion. It's been a tough year for our dogs, but fortunately, covering the vet bills hasn't been a worry.
Insurer: Trupanion Canada
By: Nicholas
Trupanion sucks.
Aboslutely horrible company. They draw you in with their nice faces, their nice customer service, and with all the "we care for your pet when you can't." All lies. The moment I've had to put a claim through for the first time ever, they made it a living hell for me. I never had to provide so much information and go back and forth with my vet and trupanion over the phone. They're so incapable of doing it themselves they ask you to do it. And if you can't? It won't be covered. Horrible company, horrible customer service. They're only nice to you when you want to buy or ask questions. Once i bring a claim/appeal up, their tone instantly changes. Don't go with these people. Liars, scammers.
Insurer: Trupanion
By: Ali
Lifesaving for my dog
We'adopted Bentley in March. April was the soonest we could get him to our vet for a check up and he was in great shape. She suggested pet insurance and Healthy Paws was one of her choices. I've never insured a pet before and I'm glad I did. Just a couple of months ago he was diagnosed with a sarcoma. It was small and the surgeon was able to get all of it. Being retired and on a fixed income we were very happy with Healthy Paws. Their claim procedure is simple and they were very fast. Even with the slowness of the mail these days we received a check within a few days of their review. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Pat
Coverage hasn't started after almost one year of paying!
Very very poor customer service. We have been paying monthly premiums for close to a year but none of the claims haven't been processed and no refund hasn't been made. I called them numerous times to find out what is going on. Each time, different representative tells me underwriting is not completed as the my vets haven't sent them my dog's medical record. So I told them to contact my vets to do so and they said they would. A couple months later, nothing happened so I called again and same conversation happened. Or some said totally different things. One said she would CC me in the Email to the vets. Ive never received any Email. One said she would followed up with me in a couple days, I never got a call back. I also had to call my vet to tell them to complete the process and they said they did. Finally, I spoked to a reliable staff at my Vet who really felt bad about my situation and helped me to find out what was going on. She called Petsecure and they said the medical record they recieved from my Vet was imcomplete as their Fax machine had issue! Why didn't they follow up with my Vet? Basically, they left it as is. They were gonna leave it as long as who knows..It is very unprofessional. Is it customer's responsibility to call vets and insurance company back and forth to figure out and complete the underwriting process? On the other hand, they never forgot to call me to give them my new credit card number when I renewed my credit card. I guess its not their best interest to start the coverage for my dog while im paying the monthly premiums every month. As of today, my dog's coverage hasn't started after paying for almost a year!
Insurer: Petsecure
By: Yoko
Best pet insurance i could have found!
I have had Healthy Paws for about 5 years now. I got the insurance on a whim after getting a Dachshund (Frankie) from a friend who needed a home. He was about 1 year old or so. A few months after getting the insurance I had to take Frank to the vet because he was choking a lot. After blood work, tests and xrays we found out Frank had Congestive heart failure and an enlarged heart. He would need to be on meds daily forever. He also started having some allergy issues. Basically a little problem child of ours. His medication and tests was covered by healthy paws by 90% !! They are literally a life saver. I could never be able to afford the hundreds of dollars a month for the 4 seperate medications he needs daily. The vet even tells everyone Frankies story. Healthy Paws is amazing. They cover the health problems Frank has now and may have in the future.
Insurer: Healthy Paws
By: NICOLE