Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Peace of mind for me while caring for my dog
I got pet insurance for my 2 black labs when I adopted them 7 years ago at age 3 and 4 after going through cancer treatment and surgery for my previous dog that was outrageously expensive. For 6 years I didn't really use it, but in the last year, they have both had medical issues and currently one of them is undergoing surgery and cancer treatment. The claims process is really easy. Claims are reviewed and approved in a timely basis. Their customer service people are friendly and responsive whether in an online chat or on the phone. They are very clear about what they will or will not cover. My only regret is that they don't cover preventive things like vaccines, heartworm and flea/tick preventive medications. But otherwise, I have been very happy and won't get another dog without having insurance.
Insurer: Trupanion
By: Pam
I wish I could rank it as a 0
They were easy to contact when I signed up, promised the world. However, when my puppy got sick... I didn't hear back from them. I called and it would never get through, I emailed and they answered weeks later. Then, I tried to get the bills covered. It was $800 of my money gone that should have been covered. At this point, they elect to tell me that she needed a health check done before her file could be completed, despite me being told when I signed up that since she was only 8 weeks old that she would not need a prior health check. I paid for 4 months of their coverage, money that wasn't actually covering anything. When I canceled, they wouldn't give me that money back despite that back that she was not covered at all. I cannot say anything good about this company. Avoid it, and move to something with better service like Trupanion instead.
Insurer: Petsecure
By: B
All my questions were answered.
All my questions were answered. Especially how to send in a claim.
Insurer: Trupanion
By: Joyce
Amazing company and service
Amazingly efficient service. After such positive experiences I will never go without pet insurance. The piece of mind it brings it priceless.
Insurer: Trupanion
By: Stephanie
Because I have had a good experience with Trupanion in the care of my pet Max.
Because I have had a good experience with Trupanion in the care of my pet, Max.
Insurer: Trupanion
By: Rita
Because this vet visit meant so much to me.
Because this vet visit meant so much to me. Things couldn't have gone faster. Thank Coral Springs Animal Hospital too!
Insurer: Trupanion
By: William
Claim experience
I wasn’t sure how long claim would take, being my first claim. I was pleasantly surprised by the quick updates I received. Trupanion, absolutely incredible. My claim was so quickly processed, without any issues. This is an excellent Company and I am very fortunate to have them as my Pets Insurance Company. Thank you Trupanion.
Insurer: Trupanion
By: Lupe
Great customer service.
Great customer service. Excellent insurance coverage.
Insurer: Trupanion
By: Tom
Reimbursement is very slow.
Reimbursement is very slow. My Beterinary submitted claim for me and Trupanion keeps asking my Vet for info they already submitted
Insurer: Trupanion
By: Janis
I highly recommend Healthy Paws Pet Insurance!
Healthy Paws in an article is listed as 1st place for policy coverage, customer service & reputation and timeliness of claim payment. I've been with this company for 4 years now and their policy has covered 90% of my bills. They're customer service is great and I don't have any complaints.
Insurer: Healthy Paws
By: Neelam