Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Thankful for Trupanion
We are so thankful to trupanion for their true to word policies! Our boy has had a few bad runs with .....cancer ... the flesh eating bacteria...... torn knees ,allergies to name a few Trupanion has been there......shoulder to shoulder with us as we did what we could to save our pets life and still ensure a good quality of life for him after the healing was done They repay with in a few days Thank you thank you Trupanion keep up the good work Puppy kisses from Tank ❤️❤️
Insurer: Trupanion Canada
By: Louise
Wonderfully surprised at the kindness towards my pet.
I was wonderfully surprised to receive an email after making a claim for my Boston’s surgery from Healthy Paws simply to ask how Princes Lea is doing after her surgery. I have always had great service with small claims, but this was a big decision on our part to have the surgery done. And after doing so I couldn’t be more pleased with the time frame in reviving my money and in knowing that Lea is truly cared for. Thank you Healthy Paws
Insurer: Healthy Paws
By: Roseanne
Claim was submitted and processed in less than 3 days helping us with a substantial vet invoice- great service!
Our 2 year old Bernese Mountain dog has had some ongoing health issues that started 11 months ago. She has seen many specialists, had a number of ultra sounds, medications, and scopes. We finally received a diagnosis and Trupanion has been there with us from the start. Trupanion has provided excellent customer service and has been there as our financial partner removing some of the stress as we navigated through a long and stressful process. Thank you for your guidance and support - we are so glad we have a Trupanion pet policy for our special girl!
Insurer: Trupanion
By: Nancy
Reimbursement took too long
While I am grateful to have pet insurance through Trupanion, my recent claim took more than one month to get approval for reimbursement.
Insurer: Trupanion
By: Ann
Ethically Questionable
You have not covered one thing. I asked my vet to submit to you this week and it's so "interesting" that you decided to raise my rate a couple days later. Slimy. I'll be sure to pass on my review through all social channels.
Insurer: Trupanion
By:
Filing the claim and getting reimbursed was easy.
Filing the claim and getting reimbursed was easy.
Insurer: Trupanion
By:
First Claim
First claim and the process couldn't be easier! Received and immediate response and deposit within 48 hours. Extremely happy, only wish coverage included the examination.
Insurer: Trupanion
By:
Helpful easy to work with easy to file a claim.
Helpful, easy to work with, easy to file a claim.
Insurer: Trupanion
By:
Quick and easy
I always get notified each step along the way of the review process and am provided a detailed line item breakdown of the claims decision. It's very quick and easy--especially to file a claim through the app!
Insurer: Trupanion
By:
Trupanion does not provide the peace of mind that one hopes to get for the high cost of pet insurance.
Trupanion does not provide the peace of mind that one hopes to get for the high cost of pet insurance. Repeatedly, when I have had to seek reimbursement for bills that resulted from medical situations, they pick through every claim and invoice and remove any expense that they possibly can. They have denied reimbursement for evaluations, calling them “exams” and “visits” and do the same with follow up visits, even when specifically included in discharge instructions. This has happened consistently. My premium has also increased for both pets every single year. If I had not enrolled my pets as puppies, I would definitely shop around, but at 3 and four, the cost of entry level would be much higher. I wish I had been more selective initially because almost every claim has been a major hassle when dealing with them. The company, overall, tries every way possible to hold back whatever reimbursement they possibly can. They pick apart every detail and work against their clients if at all possible. At least this has been my experience.
Insurer: Trupanion
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