Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
63,366 total
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Easy Process
Claims are always easy and paid fast
Insurer: Trupanion
By: Kerry
We LOVE Trupanion !!
I am ALWAYS thankful for the fast response I receive to my claims when submitted.
Insurer: Trupanion
By: Jodi
Easy and speedy service!
It was easy to chat with someone via messaging and also a live person. They also made it easy for me to submit the claims and reviewed and decisioned them quickly
Insurer: Trupanion
By: Julie
Trupanion Coverage for Hospital Visit
The claims process was extremely easy. The hospital was able to directly work with Trupanion to process the claims.
Insurer: Trupanion
By: Gregory
Overall a great experience
The customer service has always been great, and the refunds have come very quickly!
Insurer: Trupanion
By: Jordan
Trupanion is caring and reliable!
Trupanion is consistently reliable on claim responses. I have recommended Trupanion many times to coworkers and family.
Insurer: Trupanion
By: Katherine
Trupanion help with cat cancer treatment
We have not needed Trupanion much but the current cat has needed thyroid treatment and now cancer treatment, and we are so lucky to have Trupanion thru all this. The vets being able to submit the claims is priceless now that we as seniors as have more health paperwork ourselves to contend with. We get a "claim filed' email almost instantly and payment confirmation and direct deposit within days of vet visits. I do object however, to the office visit charge for chemo treatments not being covered. Those are not routine checkups, they are a required part of her chemo infusions and treatment.
Insurer: Trupanion
By: John
Was amazing when it was GO Pet Plan but....
I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it. Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.
Insurer: Fetch
By: Selena
Was amazing when it was GO Pet Plan but....
I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it. Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.
Insurer: Fetch Canada
By: Selena
Trupanion never lets us down
Trupanion never ceases to amaze me! Our pup has had some significant health issues and Trupanion has been by our side since day one. They are so supportive and they strive to be efficient in reimbursement, which is usually within 72 hours. We never question the decisions we make in regard to our pets health as we know Trupanion is always by our side.
Insurer: Trupanion
By: lisa