Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Trupanion is a solid, good and empathetic insurance provider
We recently lost our beloved Charlie to hemangiosarcoma. It was an awful time, and we were absolutely devastated. Trupanion was involved with the claim, and I had to speak with them on the phone over a few things. The girl I spoke with was empathetic, kind and I could tell she really cared. I have used this company for the past 5 years. Their processing is fast, and fair. They take a lot of stress out of very stressful situations. Their reporting is excellent. Thank you Trupanion.
Insurer: Trupanion Canada
By: Dana
(Un)Trupanion - Next Level Scam Artistry
After 14 years of paying significant premiums with this company, I recently found out they were charging me almost double because my spayed female cat (named Marilyn) was mis-categorized as male. This resulted in significantly higher premiums over the course of 14 years. The company now refuses to reimburse any of the extra fees paid, claiming it was my fault for not noticing their error. Every single dealing with this company has been a battle. You are expected to be an expert-level diagnostician when making a claim, as virtually all issues are considered as 'new', meaning you will be subject to always paying your deductible, even if a condition was related to a previous claim. Every which way, this company has skewed things to their massive advantage. You don't stand a chance. The ONLY reason I am still with them is that after 14 years, I may actually be coming close to getting my premium coverage worth. Close. But what a struggle. They are masters at changing the game whenever it suits them/disadvantages you. Would never recommend them again.
Insurer: Trupanion Canada
By: Haley
New addition
I recently added my new puppy to MetLife and as it was before very easy to enroll. Affordable and very easy to submit claims.
Insurer: MetLife
By: Jessica
Use a Different Company
I truly thought using Trupanion would be a benefit. I started their service when I got my pup at just six months old. My dogs now 2 1/2 and I had a claim that took them many months to approved. When they reviewed the claim they split my claim in half so they wouldn’t have to pay the full cost. I originally took my dog in for a bump on her heel and of course they did a biopsy, and sent it off. Then they said they wanted to remove it. When I submitted the claim they split my one claim into two, so they wouldn’t have to pay the first half because it was just a vet visit and then they only paid the little percentage of the second visit and removal after my deduction, my recommendation to you, is take your money and put it in a savings account for your pet, DO NOT use Trupanion, save yourself the stress.
Insurer: Trupanion
By: Elizabeth
Best investment ever
Insuring my dog through TRUPANION was one of the best choices I have made for her. My dog developed allergies and has had to see a specialist. Trupanion has handled every claim I have submittted quickly and efficiently. Reimbursements are directly deposited into my checking account within a few days of approval of claims. On the few occasions when I have had questions and called customer service the people I have talked to have been nothing but patient, knowledgeable, helpful and pleasant. We now have a second dog and we have insured him with Trupanion. If we never have to use the insurance for him, it is still peace of mind. I cannot say enough good things about Trupanion. We are so grateful that they are there for our lab. I wish our personal health insurance was half as efficient as Trupanion.
Insurer: Trupanion
By: Lisa
Claim sent in by vet.
Claim sent in by vet. Received cheque within a couple of days of office visit. Very easy.
Insurer: Trupanion Canada
By: Luci
Insurance pays for itself
I have always had a great experience when filing my monthly claim. It pays to have insurance!
Insurer: Trupanion Canada
By: Terra-Lynn
Always good service great coverage
Always good service, great coverage
Insurer: Trupanion
By: Maureen
Because Trupanion has changed in my opinion claims taking to long refused claim because puppy had problem 3 days prior to the 30 day period .
Because Trupanion has changed in my opinion, claims taking to long , refused claim because puppy had problem 3 days prior to the 30 day period .
Insurer: Trupanion
By: Mary