Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great service
ASICS is responsive, caring and quick. Each time I have called for advice they are so considerate, sympathetic, attentive and helpful. Even more so than the vet! Never denied a claim. Highly recommend this company!
Insurer: ASPCA
By: Candace
Easy filing, quick reimbursement with Metlife
Over the past 30+ years, I have had 5 dogs. We adopted our current dog last year. I Received an email from the rescue organization with a link to Metlife pet insurance. We had never had pet insurance with any of our previous dogs but this policy was so comprehensive (low $250 deductible, 90% reimbursement, wellness rider covers all appointments and prescriptions--including heartworm medication--) and there was no waiting period. We decided to give it a try. I called and was told that coverage would begin immediately (our dog was scheduled to arrive in two days). Five days later, I was filing a claim. Our dog had severe diarrhea at 3 am and I brought her to the emergency room at the pet hospital. The first claim was the longest to process (several weeks) due to registering and setting up the account with my bank (funds are transferred directly in to my checking account). And I filed another claim for scheduled puppy vaccinations while the first one was still processing, so they processed them together and issued one payment. After that, it was easier. Reimbursement arrives in my account about a week after the claim is filed. All claims are filed electronically; I download the documents from the vet (itemized invoices and exam notes) and send them along with the claim. We opted for the wellness rider, which I highly recommend. Annual visits, vaccines, HER SPAY (our vet could not believe how comprehensive this coverage is. I was told that it is very rare that spaying/neutering is covered under insurance). Our policy is up for renewal this month, and I received an email that there would be a very modest (10%) premium increase, but the amount of coverage will increase as well. I am very happy that we opted for Metlife Pet insurance!
Insurer: MetLife
By: Frances
Puppy parent
Generally it is very good. Recently I have one drug that they continue to not pay every time I buy it even though it is part of his current condition and after we remind them it is paid. It is very annoying that I have to continually get the claim redone
Insurer: Trupanion Canada
By: Megan
It tookawhile to have my claimed reviewed.
It took,awhile to have my claimed reviewed.
Insurer: Trupanion Canada
By: Sheri
Excellent Service!
It was a scary time for us when our 8 y/o GSD developed gastric problems that led to rapid weight loss and dehydration. While the emergency veterinary clinic was able to quickly treat him and turn around the problem, the treatment was costly. Trupanion was there for us from the beginning with fast responses to quotes sent by the vet team and immediate and concise status reports to me regarding my claim. I was able to concentrate on making decisions regarding his treatment without financial distractions. That's why we bought this insurance for both our dogs in the first place and I am pleased to say we were completely happy in with that aspect of the experience. Thanks Trupanion.
Insurer: Trupanion Canada
By: Jerry
Insurance rate increase!
Claims experience is easy. Was not happy after submitting a claim that you almost doubled my monthly payment after having you for a number of years. I think thatâs really poor customer service.
Insurer: Trupanion
By: Elizabeth
slow response for the first time
The last claims I submitted especially the one from 5/26/23 is not decisioned. More importantly, this is exactly the reason we have pet insurance! For the first time in the six years we have had your coverage, I am very disappointed.
Insurer: Trupanion
By: Nancy
The Bulldog Trupanion Express
Very fast in returning claims pre approval. The monthly fee is well worth all that needs to be done to take care of our precious Bulldog.
Insurer: Trupanion
By: Coleen
We have been with Trupanion for 12 years and have had a good experience with our interaction with the professionals and the promptness of payment.
We have been with Trupanion for 12 years and have had a good experience with our interaction with the professionals and the promptness of payment. Also there is a personal touch added in...
Insurer: Trupanion
By: Jane
Million Dogs!
I can't say enough about Healthy Paws and the care they have enabled me to give my dogs! They came through every time. My dogs ended up being pretty high maintenance and there were many expensive hospital and vet bills over there lifespan. The peace of mind is invaluable in knowing that whatever procedure is needed to help your pet, can be given without hesitation knowing that Healthy Paws will be there for you and your pets! That is invaluable!! All of their many Vets know that whatever procedure or treatment they think my dogs need, I would not hesitate to say: "Yes, do it!" They always have to ask anyway. I thank them so much for their kindness and consideration thought all the challenges and especially my Fur Angel's last days.! I just received a condolences card from them that brought the tears flowing again as they are right now in writing this! My dogs are my joy, stress and purpose and as soon as I feel I am ready for more, Healthy Paws will be my first email! God Bless You Healthy Paws! R/Larry
Insurer: Healthy Paws
By: Larry