Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
63,366 total
Other Categories
Healthy Paws - Best Insurance Ever!
This is the second time we've had to rely on Health Paws Pet Insurance for surgeries for our Bodie. The 1st experience involved patella luxating surgery and the 2nd experience was complete ACL tear surgery. I don't know what we would have done had we not had Healthy Paws Insurance. The claims process was simple/easy to understand and reimbursement was so fast!
Insurer: Healthy Paws
By: janice
Worst Company Ever
When our dog was young, all was OK. Now she's older, they won't pay for anything, and the rates are up 50%. They used to be really good company, but the last few years have become complete garbage. Save the 160 a month and pay the bills yourself. Will save you half.
Insurer: Trupanion Canada
By: Mike
Latest 1 comments
I give them 0 starts Been with them for years and the one time we put in a claim we are denied i should of put away that money and would of had a few grand for vet bills
Emergency surgery claim
The process to submit a claim was simple. I think that one thing that could be improved is communication. There was some missing documentation and instead of being alerted via email I had to dig around in the app to figure out why the process had stalled. I'm still awaiting approval of the claim, fingers crossed.
Insurer: MetLife
By: Meg
180 from the previous insurer
Having 3 dogs is already expensive, and finding affordable coverage was mind-numbing. We had another company for a few years but could only afford accident/routine care. Even then, they found a reason to deny or lowball almost every claim. Since switching to Met Life we've had one dog hospitalized and another begin treatment for lymphoma. Met Life has reimbursed exactly what we expected without nickel-and-diming us. The claim submission is easy, the communication is prompt and we don't have to fear spending 20-25 thousand out-of-pocket as we did in prior years.
Insurer: MetLife
By: Jamie
Maryann
Absolutely wonderful. Thank goodness I changed providers to Met Life. They are very professional, very accommodating and very easy to submit claims. I tell all of my friends and family to get Met Life for their pets.
Insurer: MetLife
By: Maryann
Can't get easier or better!
This is my first year using Lemonade and I'm more than impressed! It was very easy to sign up and they explained all of my options in an easy to understand manner. Actually having options was amazing too! I could choose to cover specific things, like an annual exam, for example, rather than having everything lumped in, even if I didn't need it. The low cost, especially for a senior dog, was astounding as well. When it finally came time to file a claim (for an Annual exam with blood work) the process was painless. I used the phone app to list all the services that the Vet had provided, how much I'd paid, used my camera to take a picture of the invoice, and sent it to Lemonade (who had walked me through each step). Within four hours Lemonade had deposited all of the money they owed me into my bank account with no arguing about what was covered and what wasn't. The whole process was painless and easy. Thank you, Lemonade!
Insurer: Lemonade
By: Michael
First Time
This was my first time using Lemonade. They were very quick settling our claims. They were exceptional in their communication as far as keeping us informed how our claim was progressing.
Insurer: Lemonade
By: Rena
Trupanion Saves The Day!
I’ve had Trupanion insurance for my dog Newman since I adopted him way back in 2009. Over the years I’ve submitted a few small claims, but he’s been a pretty healthy boy. Unfortunately this week Newman had to have two major eye surgeries, and Trupanion was there for me and not only did they cover 90% of my costs after my deductible (which added up to over $17,000!), but they paid the eye clinic directly and immediately, so I didn’t have to wait for a claim reimbursement! Thank you Trupanion for being the company I hoped you would be, and then some!
Insurer: Trupanion
By: Gregg
Pest Best came through again
They covered all costs(minusdeductabole) on a Benign mass removal. Very easy process.
Insurer: Pets Best
By: Patricia
Healthy paws insurance rip off
Healthy paws insurance is a marketing goliath that pays for their reviews we have been fighting a claim for $86 for the past 8 months and they keep denying it after we've sent them all the paperwork they requested and they said that they would approve it but every time we hang up the phone they deny it. It's almost like a elementary school student is playing a game with us approving the claim and in the second weighing up they disapprove it. I've given them over $3000 and I've been fully taken advantage of over the past few years. Health insurance is a scam for pets don't waste your time or money put your money in a savings for them every month that you would for health insurance.
Insurer: Healthy Paws
By: Ro
Latest 1 comments
Ro- We apologize for any frustration during the processing of your claim. As per the policy, we do require records for all enrolled pets to process claims. We appreciate your efforts to provide those records. Unfortunately, we were still missing the detailed examination notes from your pet's visits. Our customer care team has reached out to your veterinarian on your behalf. Based on the information gathered, our team was able to process your claim. You should receive your Explanation of Benefits in the next 24 hours. Regarding our volume of positive reviews, our pet parents are passionate about their pets and care, just like you. Give your baby a hug from us.