Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,709 total
Other Categories
Excellent insurance company for my dogs
Fast processing, good communication . Coverage is excellent and is a good value. I don't have to worry about getting excellent care for my precious dogs
Great experience!
The claim process was so easy and I could check on the status of my claim through the entire process. I believe from start to finish it took 10 days to get notice of my reimbursement. Dealing with medical situations for our babies is so stressful that you need an insurance which is easy and doesn’t add to your pain. Pets Best is the one!
The best pet insurance
Pets best is always there in time of need. Couldn't do without them. My ig collapsed at the park(Not a dog park) so I rushed him to the Er.. they suggested a specialist who ran many tests including an MRI. All the tests were so expensive i could not have paid those high bills unless I had pet insurance. Whew. Pet's best came through for us and reimbursed us for bills in a timely manner. Thanks to all.
Ease of Use
This was my first time submitting a claim & it was easy to do and I was surprised how quickly claim & payment was processed.
Insurer: Pets Best
By: Nancy
Metlife pet insurance is the worst
Metlife will endlessly ask for records over and over. They will call your vet asking for the same records that they have already received 100 times over. No matter how many times you submit them. They continue to stall in hopes that you will just give up. Metlife is the worst. Don't waste your time and money.
Insurer: MetLife
Veterinarian: CVETS - Columbia Veterinary Emergency Trauma and Specialty
By: Bonnie
good insurance
Ive been very pleased with the claims I have sent to the insurance for Karlie. They have really helped me afford her upkeep on her health and dental care.
Healthy Paws excellent service
Healthy Paws makes filing claims easy and reimbursement is issued very quickly. Their app also allows you to see what the status of your claim is, and the explanation of benefits on your claim. The customer service is quick to respond to emails and you can speak to a real person on the phone! I am very happy with the service we have received for 10 1/2 years. And we have filed A LOT of claims!
Insurer: Healthy Paws
By: Sydney
Cat/Dog Claims
Usually, the claims process goes smoothly and payment is applied to deductible or into my bank account.
Put Your Money in a Savings Account Instead
I have had my dog insured through Pets Best for approximately 7 years. In the first few years my claims were reviewed promptly and reimbursed partially. While I wasn’t thrilled with only partial reimbursement, it made sense with deductibles and let’s be honest, our dogs run into problems on their own timelines that never match our convenient ones. Now that I have a senior dog, my claims have taken almost two months to be reviewed and subsequently denied. Pets Best has had to “request medical records” from my vets office and stated they were never sent. Asked me to inquire, which I did just for Pets Best to say they never received them. This led to my claims being denied. My senior dog cracked a tooth on a bone (this is what the vet told me) which led to a tooth infection. I treated the infection first, then took her to a different vet (this office didn’t do extractions) to have it looked at. This vet said it had to go, or risk another infection. I asked that they clean her teeth while they had her under for the extraction. I had been doing non anesthetic cleanings because I didn’t want my senior dog put under. I submit my claim and almost two months later have my first expensive claim completely denied stating that it was periodontal disease which is not covered because I did not have her teeth cleaned under anesthesia in the last 13 months. If they would have attempted to contact me or my vet at any point during this review, it could’ve easily been explained. This company is looking for a reason to deny your claims. To add insult to injury, immediately after denying my claim, I got a letter stating they are increasing my monthly premium to $200 due to my pets age and just general use of modern medicine to treat dogs being on the rise. Don’t give this company free money. Put it in a savings account. I was told I could dispute the claim denial. I’m SURE I will be able to have an unbiased review of that claim after my policy cancellation….hah.
Pets Best really is the best!
My dog was dying (Bruno lived) and needed lots of procedures at the vet. Pets Best made a very difficult time in our family's life way less complicated. We will be lifelong members, thank you