Banfield wellness plan is a complete SCAM. It is advertised to be a "premium" service and discount plan; it is neither. We made our first appointment, showed up on-time (5 min early) but were made to wait OVER AN HOUR while a walk-in (not in any distress or other emergency need, which I would understand if it were, but it was NOT!) was taken ahead of us during our scheduled appointment time. THEN, we got a price quote for a needed surgery, the "special plan discounted price" was over $1250 (and according to their paperwork, that was saving us a bundle). Went and priced the same surgery at the local home-tome vet office: $250 out the door, same surgery, and a much more personalized service and more knowledgeable veterinarian. Banfield is nothing but a scam. They also make it nearly impossible to cancel, stating that you have to cancel during a very small window on the anniversary date of the sign-up. Don't fall for this one! Dispute the charges with your credit card company if they won't cancel after extremely unacceptable service!