I waited for a couple of years for Petplan to allow monthly payments in NY. They finally are able to offer it, so I signed up my cats. Previously had another insurance company that I hated and it is such a huge relief knowing that my cats finally have the coverage they deserve. I worked with/pestered Suzanne for 2 years wanting to know when they would be able to accept monthly payments and she always kept her cool. She would even call me periodically to let me know that she was still waiting and didn’t forget me. As soon as they were able to accept monthly payments, she called me back to enroll my kitties. It is such a relief lifted from my shoulders knowing that 1) they are enrolled with Petplan and 2) Suzanne is there to answer any questions. She is thorough, polite, and a pleasure to deal with.