Find and read reviews with confidence

WOW! So impressed Healthy Paws is inquiring about my precious Oliver. He is the love of my life & can’t imagine losing him. Seems he never gets a break!! He, so far on chemo, is doing well. We go this Weds for more bldwrk & exam. UCDAVIS has looked everywhere for the main tumor but cannot find it. It’s an aggressive cancer & I’ve asked the vets not to tell me the odds for how long I’ll have him. It’s very sad 😢 The very best thing I’ve done was to put pet insurance on all my cats & now my new puppy. Thank you SO much for the speedy reimbursements. I’ve told so many people about HEALTHY PAWS. I love you guys so much and it warms my heart you asked about him. MUCH APPRECIATED ❣️

i honestly thought this was a waste when we signed up for it. however, we have made a couple of claims and everything has gone just fine! they have covered what they say they will cover. here's a tip for some people on here. ACTUALLY READ your documents! if you provide the requested information how they need it, you will not have any surprises. simply ask your vet for the SOAP notes, attach it with your receipt and PROOF that you actually paid for it and you will be fine. sure, there is a waiting period....its outlined in the plan documents along with pre-existing conditions. Here's another tip! get your pet seen by a vet after getting the insurance for a complete checkup. that way you and everyone else will know what conditions already exist. In fact, MetLife even SUGGESTS this from the beginning. READ and follow instructions and you are good to go. i have no complaints. claims process is super easy. download app, use app to take pictures of receipts, upload SOAP notes, let them do their jobs, app will update you on progress. done.

I’m really impressed with Met Life Their customer service is extremely helpful Fairly easy to file a claim but a little slow in processing it Over all I will continue insuring my baby with Met Life

Great insurance. It is there when you need it. Their operators are very nice and helpful.

I adopted my Meow in March from a private party who said she was in great shape other than needing one updated shot. I immediately set her up with a veterinary clinic and purchased a Met Life insurance policy. After giving her a few weeks to adjust to her new home I took her in for a complete examination and was told she was healthy but needed her teeth cleaned and a couple extractions. When they sedated her for the teeth cleaning and extractions they discovered she had resorptive dental lesions throughout her mouth, a very painful condition, and would need to have a full mouth tooth extraction which must be done by a dental specialist. Now that she is no longer in pain she acts like a kitten even though she is 6 years old. The total for everything came to over $6,000 dollars and Met Life covered 80% after the small deductible. The claim was handled promptly and the Met Life employees were courteous and very helpful. I’m so thankful l have Met Life coverage for my Meow.

So yesterday I accidentally cancelled my pet's insurance because my brother was moving out and hoping to take our family dog with him. My brother didn't realize until he was walking our dog that the development he just moved into had a small dog only policy (under 10lbs) and that there was no way he can take our dog with him. Today (less than 24 hours later) I called back Pet's Best to tell them the dog was staying with me and they said they couldn't change the cancellation I put through and if I wanted to get a new policy they get me one but any issues she had before would be considered pre-existing conditions and they would no longer cover it. After expressing how upset I was with their answer all the customer service rep could say was "Well that is your fault you cancelled". If your pet is like a child to you as it is to me this proves they don't care about you or your child so they can go f*ck themselves.

I just want to give a big shout out to Tyler at Pets Pluse Us. He was very helpful in educating and explaining a handful of things we were uncertain about. He gave us peace of mind that we have our Labby girl all taken care of when it comes to her insurance! Thanks again Tyler!

My furbaby is only 2 years old with no pre-existing conditions. He hasn't had multiple problems so I haven't had to submit many claims, but, for the most part I've had no issues getting reimbursed and the turnaround time was decent.

I purchased Pets Best most comprehensive plan after adopting a new dog, and now, five months later, I just canceled it. Don't bother with this company. Keep looking. In those five months, I filed two claims. Both claims two about 6 weeks to process and then they denied everything as "pre-existing conditions", including things like a vet appointment and antibiotics for an open wound that occurred two months after the policy started. Luckily, those were fairly small bills, but I can’t imagine how angry I would be if it was something more serious and more expensive. Based on my experience with them, I imagine that would involve some financial struggle while waiting for reimbursement on two month old claims followed by fighting for even longer to get the eventual denials reviewed.

I am devastated at my poorly made decision to switch to PHI Direct. I did not fully understand their policy (my own fault), and that decision has for sure shortened the life of my dog. Once they have a condition that needs to have a claim, they will only cover that until the next time the policy renews. If you have a breed that is likely to have an ongoing issue (such as a heart condition), sorry about your luck, they'll only cover it for the remainder of that policy year (if they cover it at all), then they consider it a "pre-existing condition". Crappy customer service, long wait times, no invoice. Just awful! Please please please understand this policy clearly before you consider signing up. The cheaper premiums are that cheap for a reason, and not worth losing your pet early because you suddenly can't afford to keep treating their condition. What is the point of having insurance if they stop covering you once you have a problem? Please take this warning and avoid this company if you want long term coverage.