I recently signed up with Embrace with the arrival of my new puppy. I knew that my first claims would center mostly on Wellness issues like vaccines. All in all, I am happy with the speed of the customer service and how responsive they were. There was a small admin glitch which delayed the direct deposit of the reimbursement but that got resolved quickly, otherwise they'd get a full 10. I like Embrace and would definitely recommend them to future pet owners.