Overall it was a good experience

My German Shepherd, Abby, was relatively healthy for most of her life. We had incidents here and there, but when we needed to submit a claim not once in 12 years did we have any issues with the company response.

What stands out to me the most is how they surprised me when they told me to submit a claim for euthanization and cremation when I called them to close Abby's account. I did not expect that and it was a gracious act at a hard time.