Six years a Petplan customer without a single claim from our now 13 year old Greyhound. Petplan jacked up my monthly premium 500% without telling me, they just auto billed it and then sent me a letter stating that my dog's insurance is terminated at month end. I called them and demanded my money back and I cancelled the policy before they could do any more damage. Petplan will dump your dog as it ages because they have 'a new underwriter' as it was explained to me. Take that into consideration when evaluating insurance plans and the value you're getting.