I have a 12 year old Bichon, Katie Rose, and on Sunday morning, October 5th, 2014, we were awakened by her kicking the bed post. She was having a seizure, she had never had one before, none of my dogs have ever had seizures. We took her to the emergency clinic, they kept her overnight and she had two more gran mall seizures. The next morning, we took her to AVS which is a specialty clinic, we saw the neurologist and after an MRI, they diagnosed her with a brain tumor, and only gave her weeks to months. I took out Trupanion in 2010, never dreaming we would need it, and sure enough, we did need it. The bills were mounting up for those few days, over two thousand dollars. I submitted the claims and within ten days, I had the reimbursement checks. We were amazed that the claims were paid so promptly, and the people at Trupanion were so caring and interested in how Katie was coming along. I cannot say enough about Trupanion being truthful, honest, compassionate and interested in my pet. Definitely recommend them!