Healthy Paws was recommended to me by my friend and insurance broker of many years. I had never owned a pet and would never have thought to purchase it without his tip. Within a few weeks of rescuing a 1 year old cat, he unfortunately developed abscesses on his arms. Luckily I had purchased the insurance policy through healthy paws and they immediately stepped in with coverage. The process couldn't have been easier or quicker using the app and website. Customer service (while not needed) quickly addressed all of my questions at the outset and reimbursement checks were received within a week even for the initial claim. This is a must-have for any pet owner.