So-Called "Policie"

3
Out of 10

Like the other review, I had my card "declined." Due to it getting stolen and shut down. At the same time I moved housing, so didn't get the memo that my car was having issues. I call to set up another dog of mine on their plan and was informed of the "20" fee, plus the "17" re activate fee, and the 13 dollar per pet. While trying to figure out all these fees, the lady was exceptionally rude, would not let me talk, kept cutting me off and raising her voice at me. I told her she was being rude and I wanted to talk to her manager, who then told me because I recently spoke to her and had to hang up, that I was at fault. She said me hanging up was rude, and I should have called to apologize. This is a BUSINESS lady, not your personal cell phone. You expect too much to have someone call and apologize to you because you requested insane fees. I also asked to have my dogs under my moms name, and was informed that "I am a dishonest person, and would not get a membership because so." Long story short, Carolina, the manager apparently, told me I would need to pay the whole year for both my dogs, otherwise they wouldn't give me a membership. THEN proceeds to tell me that she will "have to think over my membership." Again, you are not a small business, you are a corporation. Clearly communication is not this companies best policy. Once you get the membership. DON'T bother talking to the employees. The membership and coverage is decent. Because of them I have the best vet for my d

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Injury/illness
Claim Amount
Under $100
Breed

Labrador Mix

Age of Pet
1 - 8

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Posted: 07/12/2013
By: Nan

Yep - thats Carolina! Same as when I worked there years ago! Don't waist your money with this bunch - there is a reason there are so few Vets willing to join this group!

Posted: 10/28/2013
By: Barbara Berger

IF I WAS AN OWNER OF UNITED PET CARE AND HAD AN EMPLOYEE SUCH AS THIS PERSON CALLED NAN,WHO SUPPOSEDLY WORKED FOR THEM, I WOULD HAVE LET HER GO. I HOPE THAT THEY FIRED HER1 SHAME ON HER FOR FOR HER POOR JUDGMENT!