I have been a customer for over 10 years having insured several of my cats. My 10 year old healthy Maine Coon died suddenly from heart failure and the over $1,400 claim was handled efficiently. However, I appealed the payment as I thought some of the items could have been covered more. They reviewed my claim and sent me an additional check. We continue to have coverage on another cat in the household and I would recommend this company to anyone.