5
out of 5
POSTED: | BY: Donna &
Good service
The service is great but very slow at processing claims.
Would be great if they got a portal as well so clients can check the status of their claims on line.
4.1
out of 5
Number of reviews 680
Updated: November 22, 2023
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
4
out of 5
POSTED: | BY: jen
good
great company
just takes too long for the claims handling process!
5
out of 5
POSTED: | BY: norman mitchell
thank goodness for pet insurance
we have a very active and mischevious dog and if it wasn't for our insurance we may well be broke. He has had mennengitis ,stung, ran into truck resulting in 3 1/2 gash in his side , torn dew claw, bites on his tail ,you mention it he has done it. In times of stress (when he is hurt ) you don't have to think if I can afford this ,you just go see the vet and pets plus have always come through with 80% of the total bill . THANKS VERY MUCH
5
out of 5
POSTED: | BY: Bonnie
Great service
All interactions with Pets+Us have been very good. Payouts have been quick when required. Would have given a 5 star however we were misinformed about one matter upon signup and I feel in fairness that had to count. Going forward though I expect no issues. Very compassionate representatives.
1
out of 5
POSTED: | BY: Raylene O'Brien
DOG Crap Insurance better off with a savings plan
Have filed 1 claim over 4 times and made a least 5 plus phones. Call Center employees work off scripts and always end call on a positive. However nothing was ever fixed still out money for 2 vet visits. The money we spent in premiums could have gone towards getting my pet better but it just went to these crooks. Cancelled and stopped payment as of November 1st. This was after one last frustrating call with Joe on Oct 24, oh by the way Joe still waiting for your call back on the next day. Would not recommend this product to my worst enemy. Save your money in a jar, it would have more value. I will also be speaking to my Vet and request he remove all brochures from his practice. Also starting a social media awareness campaign so others aren't screwed like us!
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.