Pets Plus Us | Pet Insurance Review

I have found PetsPlusUs agents to be very knowledgable and helpful. I have had several policies over the years and while a couple of my pets have been very healthy and therefore the policy wasn't used, I have had other pets who sadly have needed to lean heavily on the policy purchased. I am so happy with my policies and will always recommend this provider.

I purchased insurance for my dog back in may 2020. I was informed on my policy that my dog would be covered for any type of medical problems such as vaccination,medication,illness,injury and infections. My dog suffered an ear infection in June and I had contacted the customer service to report the infection with receipt. It cost me about $500 in total for the full process and when I contacted customer service they made some inexcusable comment about them not covering it even though I was informed on the policy that they cover the insurance and so I was obviously upset about the matter and after spending 2 hour on the phone with customer service we came to no conclusion. After paying them $67.80 every month for no reason I decided to cancel my policy during that call. So I cancelled my policy in the month of June 2020 and like a lot of people I’m one of those who doesn’t check their statements and I checked this past month which was April of 2021 and I have been getting charged the whole time since last June when I requested to cancel the policy. So I contact the customer service again in regard to this process and not only they refused to reimburse me the funds they denied that I even contacted them about the cancellation. They said the only thing they can do is cancel my policy and that’s about it. So after all this I agreed to the cancellation and I thought the least they could do is reimburse me which didn’t happen and after them saying they will cancel and send me a confirmation about the cancellation I didn’t receive any confirmation about the cancellation . So I contacted them back the following day about the confirmation and the representative said that they have no documents or information about the cancellation of my request. I strongly don’t recommend this pet insurance for anybody because they are the biggest scam insurance company I have ever dealt with and wouldn’t want anyone else getting scammed.

Absolutely terrible insurance company. customer service advisor stated that they guaranteed that the under writing would be completed in two 14 days. Waited two months never heard anything back from the company inquired about our pet policy. The customer service rep stated I wasn't a customer with them even though I stated I was and had proof their company had charged my credit card for two months already and I had no idea what was covered or not. A week later we took our dog to the vet as we had concerns about her health. After getting pre approval from the company for a CT scan to see what was wrong with her, I received an email yesterday stating that they will not cover any of the medical expenses as they are trying to say it was a pre existing condition. I asked to speak with a supervisor when I was trying to figure out how they thought it was a pre existing condition and the customer service rep laughed in my face and said they were very busy and shows the supervisor. This company is very inconsiderate and does not care about anything to do with your pet and only cares about collecting their monthly insurance premiums

Absolute worst experience I have ever had in my life. Signed up for pet insurance in March, Kimber had a clean bill of health. Agent that helped me sign up for the policy told me that the under writing would take two weeks and they would be in contact with me after that, After not hearing anything from them for over a month and a half I contacted them because we were taking Kimber in to the vet because we had some concerns. The agent I talked to told me I had no insurance with them and it must be with a different company, she was the opposite of helpful and I had to investigate myself and find out why they couldn't find me. Turns out they spelt my name wrong email wrong and my address wrong. after straightening all of that out and being charged for two months and not even knowing I had insurance, we took Kimber in for her appointment. The vet that seen her was concerned with what he saw and needed to do a CT scan which was going to cost us 1700. I said I wanted to wait to see if the insurance was going to cover it or not. The vets receptionist called and the agent she talked to said that all the diagnosing as to what was wrong with Kimber was covered and we went ahead with it. following the testing we were told Kimber had terminal cancer which was NOT a pre existing condition before our policy was put into place with a lot going on mentally and emotionally, I received an email from pet plus us stating they were not covering anything because they figured it was pre existing EVEN Though the vent and specialists stated it was not the same at all. I called in to get more information where I had a very rude customer service agent try help me. I asked to talk to her supervisor and she laughed at me and stated she was which I find extremely rude and unacceptable. She told me that I could have the specialists call in and talk to them and tell them how it was not pre existing, my vet did that and the customer service agent that day would not even speak with her just told the vet there is nothing they are going to do. Pet plus us is nothing but a money grab they charged me for two months worth of premiums and when it was time to pay they completely screwed me over. To add insult to injury my dog had to be put down because I didn't want her to suffer and according to their policy they would pay for that and the cremation. They again denied me. Their policy is horribly written and very vague with lots of grey areas to cover their asses so they can just steal your money and pay nothing. They are a horrible company and I will make sure I voice my opinion everywhere so I can help other pet owners from being screwed out of thousands of dollars and avoid the heart ache I had to go through with this company.

I felt like my file was just being passed around and no one actually wanted to help. I was told when I got the policy that I would be able to cancel the policy if I didn’t like my pre-existing conditions. They also told me I had to get an exam in the first 30 days, which I did. I didn’t get my policy underwriten because they were having trouble getting my records. So I called everywhere asked for records to be sent and then continued to confirm and call them. Every time I called they said they received the records and had to review them. Weeks later I would get an email saying they need the records that they confirmed they had already received when I spoke with them on the phone. This went on for months. I then requested if they are unable to help me id like my money back and cancel my policy since I was told if I didn’t like the underwriting I could get reimbursed and I couldn’t even get my file underwriten. Then they just up and canceled my policy. Said I can’t get my money back and this is still an ongoing and difficult issues with many emails and phone called. It’s been a complete waste of money and time and I feel like they just want to keep my money and get rid of me. Worst customer service and company I have ever dealt with.