Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 682

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.2
  • 4.1
  • Count
  • 20
  • 131
  • 682

Updated: November 22, 2023

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: Lois

Compassionate, Caring and Efficient

I found the Pets Plus Us customer experience to be excellent. Anytime I called, the staff were friendly, professional and were knowledgeable. My Vet's office was efficient in submitting the paperwork so my claims were processed in a timely manner. I also found the staff to be very compassionate. When I phoned to cancel my coverage because my puppy had passed away, the staff person didn't make me feel silly or uncomfortable because I was distraught on the phone. I appreciated that.
5

out of 5

POSTED: | BY: Luisa Matheson

GREAT OVERALL EXPERIENCE.

Our claims are processed within a reasonable timeline and never have to fight with an agent:) This insurance meets our requirements and our pet is well taken care of.
5

out of 5

POSTED: | BY: Megan

Great Customer Service

I was transferred from PC Insurance to Petline and now to Pets + Us. I will tell you that Pets + Us is hands down better than Petline (from my experience)! I had a customer service agent who was helpful, provided useful information and was able to direct me to the other information I needed. When your pet is sick, the last thing you need is to have a listless voice on the other end who blames the other company for issues. If I wanted that, I would have called a politician :)
5

out of 5

POSTED: | BY: Steve Colaco

Exemplary

The personnel with whom we spoke with showed exemplary levels of empathy and understanding.
5

out of 5

POSTED: | BY: Lillian

Good experience!

I was transferred from PC Pet Insurance to Pets Plus Us. It was seamless. I've made several claims since the changeover (some large claims) and they are managed efficiently and accurately. My vet submits the claims, I receive notice via email the next couple of days and I receive payment within a week or so via direct deposit. When I've emailed Pets Plus Us directly, I have my answer within a couple of days which works for me. No problems here!
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Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us Pet Insurance detail
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.
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