Pets Plus Us | Pet Insurance Review

We have been paying $80 a month for a year now. We have claimed 2 things and both have been rejected: 1) infection - apparently our policy doesn't cover this. We have a fairly good policy so I was surprised to see they wouldn't cover this. The cost was under $200 so I didn't have time to fight this. I assumed it was a one off situation. 2) Trip to emergency vet. Dog would not eat, was pooping blood and stomach was severely distended. This issue required multiple trips to the emergency vet. I was told this claim was rejected because it was related to a pre-existing condition. We got this coverage when our dog was months old. Her vet records showed vaccines to date only and she had NO pre-existing conditions. They just seem to make up a reason not to cover you. DO NOT SIGN UP WITH THIS COMPANY. THEY WILL NOT ACTUALLY PROVIDE ANY INSURANCE COVERAGE.

Just garbage, been paying for 8 years, file a claim for a fractured tooth due to an accident. denied because removal is apparently "secondary" to the accident or some bs reason, what a crock.

I signed up my newly adopted senior dog in June. In August he had an "event" while out walking and lost a lot of mobility in his back end. I submitted my first claim on Aug 25 and now at Sept 22 still have not heard a thing. I sent an email to ask when they might finish their review of my claim and all I got back was a survey to fill out. My dog needs further medical care. He is seeing a neurologist soon. I have no idea if I have coverage or not. When I got my coverage they made a big list of exclusions from his medical records which even includes ear hematomas because he had one. I am sorry I did not read all the google reviews before signing up because now I feel I made a BIG MISTAKE!!! My other dog is insured under Trupanion and their service and response times are excellent!

Im canceling my insurance with these guys asap. Have a vet visit tomorrow $1300 to which they are covering 0. Ive been paying $85 month during a pandemic for nothing. With the $200 you have to pay in order to even make a claim thats $1220. I should have just flushed that money down the toilet. Do not recommend. Going with another company.

We recently received a diagnosis for both of our cats that they had kidney disease before the age of 4. After a rollercoaster of a month, we are lucky to say this diagnosis was not correct. We had multiple claims for two pets through the course of 8 weeks, and all claims were processed in a reasonable amount of time with no issues. It’s great to be able to have an insurance company you can rely on, especially when you are going through turmoil with your fur babies.