1
out of 5
POSTED: | BY: Amanda
Furious with the lack of support.
I currently have a claim pending, which I've sent the information needed numerous times. My vets office has sent it 3 times and I've sent it 2 times now. I have not been called or emailed back when promised I would be, and every time I call, the answer is "we haven't recieved it, I will look into it" and then nothing happens. I am so beyond angry right now. It's been over a month now. On top of this, when my card expired at the end of last year approximately? I gave them my new credit card number several times. They kept trying to charge the old one, and I kept calling them back saying you can't, it's expired, use the new one I gave you. So far working with them has been aweful.