Pets Plus Us | Pet Insurance Review

4.1

out of 5

Number of reviews 688

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.7
  • 4.2
  • 4.1
  • Count
  • 18
  • 131
  • 688

Updated: November 22, 2023

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
5

out of 5

POSTED: | BY: JYOTI JOHAR

Good Services

First time we enrolled our dog. And the customer service person was very courteous and knowledgeable to help set up the insurance and account. I am sure that they will provide the same good service in future, if the need be (hopefully, need should not arise). Good experience.
5

out of 5

POSTED: | BY: Marlene Janzen

Always able to answer all my questions

Great insurance
1

out of 5

POSTED: | BY: Pascal

Dishonest and misleading. Poor service.

Lied to No follow up Each time the deadline passes for answers I get a new excuse Dishonest
5

out of 5

POSTED: | BY: Kirsten

Great experience!

Very glad I chose to continue with Pets+Us. My puppy came with a 6-week insurance plan and in that time had an accident and the claim was processed very easily. I have since maintained the coverage myself and she has since had yet another accident and again the claims process was very easy.
1

out of 5

POSTED: | BY: Ethan

Beware of their service!

Today I just changed my address. They told me for updating my address will affect something on the system, but they didn’t explain that it will affected the pricing on my account. Boom! Double the price after the changed of address. They know the price will be affected but they just won’t let you know! If I’m the old customer and the change of address shouldn’t affect any of my rating. You are forcing your customer to accept your current rating without telling them the price will be affected if the change the address, but it doesn’t make any sense that changing the address will change the price too! Just very poor customer service!
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Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us Pet Insurance detail
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.
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