Pets Plus Us | Pet Insurance Review

Fantastic coverage, was worried as big bill for me and they returned my confirmation within 24-48hrs that I was covered and my vet could be reimbursed direct. Would recommend, had other coverage before but this is by far the best and a preferential rate with my Costco membership! Thanks guys!

Excellent service I have my two beautiful Labs with them Luna (Black) she is 7 years old and from day one they have being covering my Veterinarian expenses and Lucie (Brown Lab) for the past year they always answer my questions and are willing to help .I feel really confident we are in good hands

Awesome friendly help from the good people who answer the phones to the adjusters. My dogs are glad they are part of the PPU family cause they get the best care. Shout out to Amanda who helped me with my claim that was missing info !

My claim was expedited quickly

I never leave reviews, but if I could give negative scores to these guys, I would. The only good thing about this insurance company is that the reps you’ll speak with are super nice (they can’t help you - but they’re still very nice). My pup had a skin infection, so I submitted a claim. Easy, right? Wrong. They state that it should take between 15-20 days to get a response after you submit. No problem. On the 20th day, they tell me they need the entire medical and background file on my dog. No problem. Now it’s another 15-20 days. Just as were nearing the NEXT 20th day, I’m told it’s been denied due to it being “pre-existing” because it shows in our file that he had puppy acne. The rep told me I could contest it by going back to the vet and getting a written statement saying that it wasn’t pre-existing, but that I probably wouldn’t win - even with vet confirmation. I cancelled my account with them. If it was this much of a headache for a small issue like a skin infection - I can’t imagine the nonsense they’d pull for a bigger issue. I’ll put that $100/month into savings for future vet visits myself. Try them out if you’d like, hopefully you’ll have better luck with them then we did. Good luck.