Pets Plus Us | Pet Insurance Review

It is a relief to have a decent insurance on my new pet...as I rescued her as an older dog 6.5, I was unsure of what kind of insurance to get for her and what it would cover. Pets plus Us seemed to fit the bill...I have my other dog on it already so it made sense to put my new girl on there as well. I really like that you don't have to pay the deductible unless you use the insurance which is nice and the rates don't go up often like another company i was on.

We thought we were being responsible pet owners by paying $100/month to Pets Plus Us for our illness/accident policy. When our 8 month old puppy became ill, our vet bills came to almost $8000. No problem, we thought: 80% will be covered minus $100 deductible. Well, Pets Plus Us covered 0% of our bills. They found a way to exclude the claim by misconstruing the information provided by us and our vets. They didn't complete the pre-approval they said they would do so we were stuck after the fact. Their customer service is also terrible: you wait on the phone forever to speak to someone and calls and emails are often not returned.

Stay away from PPU , their customer service sucks. They don't know what they are talking about half the time, they tell you the have removed or added things to your account and then months later you find out they actually didn't. They remove discounts from your account after alreafy being told by someone else it was already off. I was told my avcount would be the same until January and I made dure to ask a fee times just to make sure what my payment would be this month and she assured me it would be the same until January, she even went to as someone to make sure. Well now I checked my account today and guess what they took about $10 bucks more from my account without my permission and beingntold exactly what this payment would be. I had a really bad customer service call last time I was talking to them and askef gor a manager , she saif there was none around and she would deal with it. I told her no and she out me on hold and came back 10 minutes later saying she went and removed my discounts as I use to work at vet clinic. I was like so I have been on hold for another 10 minutes on top of all the other times you put me on hold and you didn't even look for a manager for me. She yet again tried to handle the situation herself but its something she can't deal woth because apparently no body knows how to write notes of their conversations with you. I specifically asked for one to call back within two buisness days and they never did. Never in all my life have I been so disappointed with a company before. I am cancelling today and going with trupanion, they are a way better company anyway. ✌

We have had our two dogs with PPU for a few years now and are very happy. Every company has pros and cons but we are satisfied that PPU listens to their clients and do their best to have most things covered. The only thing I didn't like was every time we move ( military family ) our premium seems to go up ...not sure how we keep moving to more expensive areas each time ?? Otherwise we love that PPU covers most alternative care and is very easy to contact and speak with a representative.

I've yet to file a claim but just trying to update my billing info, I spent 30 minutes on hold for Customer Service since there is no way to update online (is this 1985?) Abysmal.