Pets Plus Us | Pet Insurance Review

Our Fur baby had sudden onset of glaucoma and we needed to remove his eye. The hospital and vet did not do direct billing, so we had to upload the documents etc on the Pet plus portal. It was easy and convenient. They reimbursed within 3-4 days of submission. Customer service was easily accessible and very helpful. . Pets plus made the ordeal bearable with their professionalism.

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This was the worst experience I’ve had I had two bad experiences with both of my pets this company lacks communication and info for customers after 6 months paying premiums input claim in they called told me they had to cancel my policy I’m so upset frustrated after talking to numerous people I was still left very unsatisfied and furious !!!

It was excellent

I've been using them for 14 years (started with PC Financial Pet Insurance) and have had my two pups fully insured (lost one 4 years ago). I can't say what things are like for new members regarding pricing, but I have been very happy with the customer service the very few times needed (maybe 3 times in 14 years?) and the fees. I've been tracking everything since August 2020 and for my one pup (senior years, my pup is now over 16 :) rounded down: Amount paid in vet bills: ~$31000.00 Amount Eligible: ~$27000.00 Co-pay: ~$6000.00 Deductible: $2000.00 Amount refunded: ~$19000.00 Absolutely worth every penny. She is relatively healthy and happy, still has most of her teeth, can see and hear just fine, (too healthy) of an appetite - I fully believe it's because I've been able to give her all the healthcare she's needed because I've had thus insurance. The only reason for 4/5 stars is there is no direct billing which would make things a lot easier to manage, but no regrets, and I recommend (ANY pet insurance at the least!) but this has been good to me.