Pets Plus Us | Pet Insurance Review

I’m so so so happy I choose to go with PetsPlusUs pet insurance, I would and I do recommend them to everyone who is considering pet insurance and definitely if your bringing home a new puppy! I can’t tell you how much peace of mind I had when my puppy ate something he shouldn’t have and we had an emergency hospital stay, I didn’t hesitate to leave him and had I not had the insurance I would have had to put my financial situation before my puppy’s care. I recommend PetsPlusUs for the following reasons, 1) immediately underwrite the policy, so from day one you are aware of any policy exemptions that would be considered pre-existing. 2) I’ve never had a claim denied 3) the Veterinary Clinic submits on my behalf and I’m reimbursed within 2-3 weeks 4) I’ve had several claims for both accidents and illness and my premiums have not increased with my annual renewal which is automatically renewed which is awesome! 5) my premiums are very affordable I looked at several other options and most were ridiculously high premiums, it costs me more to fill my vehicle with fuel than it does to pay my monthly premiums! The only way they could improve would be to offer direct billing.

I signed up since there was a discount as a Costco membership holder. I haven't gotten my claim money, and it's been several months, and I haven't heard from them despite emailing. Currently paying $40 a month for absolutely nothing.

Not only do you have a $400 deductible but they charge you 20% copay as well on the same claim. My claim had two visits and because the 2nd visit was after the policy renewal, they charged me another $400 deductible. An $1800 claim payed me $650

This company has absolutely no concept of customer service whatsoever, I suggest you read the reviews, there are much more negative reviews than positive. On YYC Dogs a thread started about insurance, there was only one positive on pets plus us. As another stated run, pick another insurance company. I should have read the reviews. I waited three months for an answer to a question regarding an ‘anything related to’ , I even got an insurance ombudsman involved, still no reply. After I cancelled, not once did anyone from this insurance company reach out to resolve this issue. I plan on making it my mission to sharing my experience everywhere. I am heavily involved in the dog world completing, volunteering, coaching and judging. My work provides me access to federal employees, I told two friends and they told two friends etc etc.

We’ve been with this company for over 8 years with 2 dogs. Between the 2 pups we’ve had many issues. Over $50,000 has been paid out in claims. NO QUESTIONS asked. It’s saved their lives many times over.