Pets Plus Us | Pet Insurance Review

Pros: - none that I could find after 2 1/2 years. I cancelled my insurance. Cons: - you have to call or email repeatedly on every issue (when you think it's resolved it reverts back to the original problem) - very slow in paying (up to 2 months) - they deny most claims (usually labelled as pre-existing) - most of their staff are not very helpful (the ones that are are great but they're far and few between) - the helpline is not 24/7 (Monday to Saturday during the day only) Insurance is a business. Businesses need to make money but customer service is equally as important. Pets + Us fails miserably in this area. Their culture is frustrate someone to no end with repeated email while doing nothing then take a long time reimbursing them. Make this company the last one on your list.

First time we enrolled our dog. And the customer service person was very courteous and knowledgeable to help set up the insurance and account. I am sure that they will provide the same good service in future, if the need be (hopefully, need should not arise). Good experience.

Great insurance

Lied to No follow up Each time the deadline passes for answers I get a new excuse Dishonest

Very glad I chose to continue with Pets+Us. My puppy came with a 6-week insurance plan and in that time had an accident and the claim was processed very easily. I have since maintained the coverage myself and she has since had yet another accident and again the claims process was very easy.