Pets Plus Us | Pet Insurance Review


out of 5

Number of reviews 615

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 4.1
  • 4.0
  • 4.1
  • Count
  • 25
  • 115
  • 615

Updated: November 22, 2023

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.

out of 5

POSTED: | BY: Tegan


I just signed up for insurance for my dog and the woman I spoke to, Melissa, was extremely helpful and helped explain everything in Amazon detail that I could easily understand. I feel great knowing that my dog is well looked after in the Pets Plus Us pack.

out of 5

POSTED: | BY: virginia


First experience with pet insurance - have 5 pets. Breeder offered voucher and while coverage under voucher was limited, once I signed up for full coverage the service has been amazing. My puppy has HOD and our therapy costs are over $1000/mo. Covered per my policy at 80%, no hassles, questions and very helpful advice about how to benefit from this plan. The advocates are prompt, compassionate, knowledgable and efficient. One piece of advice, try to set up your coverage 48 hours before picking up your pet, and get full coverage, not a voucher program. I almost did not renew after the voucher, but so glad I did. Puppy is getting the best possible chance for good health thanks to this plan!

out of 5

POSTED: | BY: Sarah

Refreshingly Wonderful!!

I hadnt heard much about pets plus us and took a bit of a leap of faith in signing my puppy up for insurance, but to me, there just seemed to be a catch with the major companies in my area (petsecure and trupanion). I am SO happy I chose them as my insurance company. The monthly payments are affordable and fair and there are a number of coverage options so you can choose what fits best for you and your pet. They have been BEYOND helpful and friendly every time I call with a question and always seem concerned with the well being of my dog when she's not feeling well.They are real people who really care. I am also very impressed with the ease of making claims and getting reimbursement for the claims-so hassle free and FAST! The money was in my account 2 days post claim with no questions asked. My dog was just diagnosed with food allergies and they will even pay a portion of her expensive hypoallergenic food from the vet. This is an amazing company and I recommend it to all pet owners! They are THE best.

out of 5

POSTED: | BY: Jen Newton

Will absolutely go with them again next time

There is a review from me for Pets Plus Us from 12/13/2014 where I raved about them. We recently lost our cat, Mia, after a brutal 9 months of treatment for lymphoma. And again, I can't say enough good things about this company. They cheerfully went above and beyond in all our payments (and we racked up nearly $13,000 in payouts from them, so this is no small thing), and then following the final payment (which came with a touching message), our client rep picked up the phone to call to personally express her condolences. Without a doubt, this is a special company, with actual humans who get invested in your pet right along with you and who actually give a damn when you lose that pet. When we're ready, we'll be getting another cat. Likely sooner rather than later because part of Mia's legacy to us is the joy of being a cat owner. We miss her dearly and the house is just too quiet and too empty without her. We won't replace her, that's just not possible because she's irreplaceable, but we will add to our pet owner experience with a new animal. And when we do, it will be with Pets Plus Us again, because I wouldn't do it without them.

out of 5

POSTED: | BY: Dave V

Outstanding Service

We are so thankful for Pets Plus Us insurance. When our dog, Ginger started vomiting and not eating we knew something was wrong immediately. A visit to our veterinarian warranted x rays, ultrasound and finally surgery. Unknown to us, our sweet, little mischievous year old Terrier cross ate one of our daughter's rubber bouncy balls. The ball was stuck in her stomach and had to be surgically removed. Every step of the way Pets Plus Us was their for us, even when we had to bring her for weekend care at our 24 hour emergency hospital. Not at any time did we have to make any other decisions besides doing the best for Ginger. Our claim was easily submitted on line, and our return was deposited back into our account within the week. No questions, no hassles. So very thankful we have Pets Plus Us Insurance, and I would highly recommend them!

Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.


You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.


$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.


All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit:
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.

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