Pets Plus Us | Pet Insurance Review

We purchased our pup from Sue's Havenese in Salmo, BC - this breeder includes a trial insurance with Pet's Plus with her pups. After 8 days of having our puppy we learned that he was very sick with a congenital liver disease (a liver shunt). Surgery was his only chance of success and with insurance from Pet's Plus (we purchased the 90/10 co-pay premium monthly package as we knew that we had one shot to help this little pup) I am very happy to say that our pup is alive and well and Pet's Plus Us reimbursed all of our claims. My only complaint would be that we sometimes had to submit claims more than once - something seemed to get lost during submission, yet when I did resubmit the receipts we were soon reimbursed. When calling Pets Plus Us I did always find the staff very helpful and compassionate.

Finally a claim service that is user friendly! The quick response to claims is truly wonderful! Thank you very much.

Thanks from both of us for trying to help Lucky. You gave us 34 extra days with are beautiful boy. You definitely went above and beyond and exceeded our expectations. Thank you!

My little pup was less than 3 months old when she broke her paw. This being my first dog I had no clue how to deal with the situation or how much it was going to cost. I knew that the breeder had included 1 month of insurance as part of my agreement which covered a maximum of $1000. I knew that a broken paw was going to cost much more than that... I called Pets Plus from the animal hospital when I found out that the surgery was going to cost $3500. I didn't know how I was going to cover the expense and explained the situation. The representative that I spoke to gave me several options for accidents and illness and informed me that if I registered for a policy that day then by the time my pup goes in for her surgery they next day the policy will be active and her surgery expenses will be 90% covered. I was actually quite shocked that they were willing to cover this expense even when they knew that my puppy was already hurt and how much the surgery was going to cost. Needless to say I was super happy and impressed with their exceptional service. The icing on the cake is that I was reimbursed within 3 weeks! I highly recommend Pets Plus and am super happy with their service!

This is late coming, but as they say, better late than never! Our 3 1/2 yr old female french bulldog has had her troubles since day one. Hospitalized a couple of times for serious bouts of pneumonia before the age of 6 mos, a biopsy and other illnesses shortly thereafter, we have always been able to count on Pets Plus Us. Back in Jan 2017 Bailey had emergency surgery to remove a herniated disc and disc fragments. She went from running around one minute to practically being paralyzed the next. The amount of pain she was in was heart wrenching to watch. She needed an MRI to determine first if she needed surgery and second if it was in her best interest to have depending on severity (i.e. quality of life, need to put her down) we were terrified at the unknown. Also with her having anesthetic a couple of times, her pneumonia and the fact she is brachycephalic made it more serious to be put under - MRI 2 hrs; surgery 3 hrs for a total of 5 hrs. It was a decision we had to make on the spot. I quickly called PPU and spoke with Katie our rep. We were concerned about the cost as the surgery would be approx $9,000 and we wanted to make sure we were covered. Katie was able to review the file and give us confidence we were covered, however, if we wanted a 100% guarantee we would need to provide them with some info which we did not have time for. Needless to say, surgery went extremely well and PPU covered us for everything except our deductible and I think some meds. We love PPU, they have been there every time we have needed them. No increase in rates due to our usage of insurance which in itself is a relief. PPU has reimbursed us over $16,000 YTD and has not once denied our claim or threaten to drop us as clients. I feel totally confident with their service!! Always professional and ready to help out!! Thank you!!!